AKEEM BELLO
Northampton
Summary
Reliable and detail-oriented Support Worker with experience supporting individuals in structured environments and maintaining high standards of care, communication, and confidentiality. Skilled in providing one-to-one support, managing sensitive information, and ensuring clarity and accuracy in communication. Demonstrates patience, strong attention to detail, and the ability to remain focused and engaged in both active and quiet working periods. Particularly interested in accessibility support and creating inclusive environments for individuals with additional needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Support Worker / Shift Leader
TH Residential Services
Northampton, Northamptonshire
03.2025 - 05.2026
* Provide one-to-one and group support to young people, ensuring clear communication and understanding of daily activities and care plans
* Maintain accurate records and reports, ensuring compliance with legal and organisational standards
* Conduct risk assessments, identifying hazards and ensuring a safe and structured environment
* Support team communication by contributing to meetings and care discussions, ensuring clarity of information
* Train and guide new staff, promoting consistent, patient, and professional support delivery
* Work in a calm and focused manner during both active and low-activity periods
Customer Care Supervisor
Vector Call Centre
Lagos
09.2020 - 11.2024
* Reviewed and verified customer information, maintaining data accuracy and consistency
* Supported team operations through organisation, scheduling, and reporting tasks
* Assisted colleagues in resolving complex issues with a patient and solution-focused approach
* Conducted outbound communication, ensuring information was clearly understood and correctly delivered
Skills
* One-to-one support
* Supporting individuals with additional needs
* Safeguarding and confidentiality
* Patience and active listening
* High attention to accuracy
* Information checking and reporting
* Record keeping and documentation
* Organised and methodical working
* Clear verbal communication
* Calm and professional approach
* Supporting meetings and team discussions
* Ability to remain focused during repetitive tasks
* Reviewed and verified customer information, maintaining data accuracy and consistency
* Supported team operations through organisation, scheduling, and reporting tasks
* Assisted colleagues in resolving complex issues with a patient and solution-focused approach
* Conducted outbound communication, ensuring information was clearly understood and correctly delivered
Certification
- NVQ Level 3 Diploma for Residential Childcare
Timeline
Senior Support Worker / Shift Leader
TH Residential Services
03.2025 - 05.2026
Customer Care Supervisor
Vector Call Centre
09.2020 - 11.2024