Deeya Panchoo

Advanced Organisation & Workload Prioritisation

In my current role as Senior Support Worker within a mental health setting, I manage multiple client cases simultaneously, ensuring medication schedules, appointments, and care plan reviews are completed accurately and on time I coordinate with healthcare professionals, family members, and junior staff, prioritising urgent matters such as safeguarding or wellbeing concerns In previous supervisory roles, I organised rotas, delegated daily responsibilities, and structured team workflows to ensure operational efficiency and service continuity

High-Level Attention to Detail

I maintain and update detailed care plans, risk assessments, and client documentation in line with safeguarding and regulatory standards This requires precise record-keeping, accuracy in medication management, and thorough documentation of client updates to ensure compliance and continuity of care In retail leadership roles, I was also responsible for processing payments, managing end-of-day accounts, and handling returns accurately, reinforcing my ability to work carefully and methodically

Strong Written & Verbal Communication

My role requires clear and professional communication with healthcare professionals, psychologists, support services, and families I regularly respond to calls from clients and external agencies, ensuring information is delivered clearly, sensitively, and efficiently Supervising junior staff has strengthened my ability to communicate expectations and provide constructive guidance Additionally, being fluent in English, French, and Creole enables me to communicate confidently with diverse client groups

Customer & Client Service Orientation

Working within mental health services has developed a strong client-first approach, particularly when supporting vulnerable individuals I respond to concerns promptly, promote wellbeing, and ensure individuals feel supported and understood In previous customer-facing leadership roles, I assisted customers under time pressure, resolved queries, and contributed to meeting and exceeding daily business targets while maintaining high service standards

IT & Administrative Systems Proficiency

I regularly complete and maintain structured documentation, update client records, and ensure information is stored accurately in line with organisational procedures My previous experience handling payments, processing returns, and managing end-of-day account reconciliation demonstrates confidence in using administrative systems and maintaining accurate digital records

Independent Working & Team Collaboration

I am confident working independently when managing client responsibilities, while also collaborating closely with multidisciplinary teams to ensure consistent care delivery As a Senior Support Worker and former Team Leader/Supervisor, I have mentored junior staff, delegated tasks, monitored performance, and supported team objectives to maintain high operational standards