AGNIESZKA POKORA
London,UK
Summary
Multilingual customer service professional with a proven track record within retail sector combined with a customer focus approach to business.
Overview
2026
2026
years of professional experience
Work history
Customer Experience Manager
William Hill Organization
London, GB
2007 - Current
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Supervised daily operations and sales functions to maximize revenue and customer satisfaction and employee productivity.
- Introduced digital tools to improve the overall customer journey
- Built client relationships by responding to inquiries, identifying and assessing clients' needs and resolving problems.
- Handled customer complaints , ensuring resolution and satisfaction.
Bar Person
Green King Company
London, GB
2005 - 05.2007
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Specialist in Sales Planning & Analysing
Orange Poland
Katowice, Poland
1998 - 2005
- Managed administration tasks to ensure the sales function was performing at an optimum level.
- Reviewed all sales performance, producing reports and sales plans, maintaining overall accountability for sales activities.
- Previously employed as an Assistant in the areas of Planning & Marketing with responsibility for financial administration including budget planning, expense analysis and expense forecasting.
- Further key role responsibilities covered the production of key statistical reports and the delivery of an ongoing service of professional support to the senior management team.
- Initially employed in the role of Customer Service Advisor, responsible for the delivery of client care to existing and prospective customers, advising on products and servicing customer requirements.
Education
Master of Economics -
University of Economics
KatowiceSkills
- Customer Service and Assistance
- Customer Complaint Resolution
- Retail Operations
- Cash Handling and Reconciliation
- Payment Processing
- Store Promotions
- Sales Statistics Analysis
- Computer Proficiency and Microsoft Office
LANGUAGES
Polish: Bilingual or Proficient (C2)
English: Advanced (C1)
Russian: Intermediate (B1)
Timeline
Customer Experience Manager
William Hill Organization
2007 - Current
Bar Person
Green King Company
2005 - 05.2007
Specialist in Sales Planning & Analysing
Orange Poland
1998 - 2005
Master of Economics -
University of Economics