Hi, I’m
Nikhil Jethwa
London
Summary
Solutions-oriented engineering professional with strong understanding of product development process. Brings excellent interpersonal and communication skills to work effectively with colleagues, management and vendors. Proactive in identifying areas of improvement and taking steps to drive successful completion of projects.
Overview
5
years of professional experience
Work History
William Hill Organisation
Customer Service Manager
2022.12 - Current (1 year & 9 months)
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Worked closely with closed-circuit security team to spot cheaters and remove individuals from game floor and establishment.
- Calculated winnings and losses based on betting odds and players' choices.
- Enforced game rules and casino policies fairly to maintain betting standards.
- Set up and broke down money banks for cash floats or game tables.
- Oversaw betting at events such as races and recorded values of payouts.
- Managed payouts or collection of amounts at conclusion of wagers.
- Supported floor operations by preparing collection reports and delivering tickets, cards and money to game callers.
- Gained strong leadership skills by managing projects from start to finish.
- Learned and adapted quickly to new technology and software applications.
Collabera Technologies Private Limited
Talent Specialist
2021.12 - 2022.07 (7 months)
Job overview
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Sourced and screened candidates for IT roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Negotiated contracts and managed budget for recruiting expenses.
- Developed and implemented onboarding and orientation programs for new employees.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Completed human resource operational requirements by scheduling and assigning employees.
- Assisted with writing job postings and job descriptions for boards.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Pre-screened resumes prior to sending to hiring managers for consideration.
United Forge Limited
Quality Specialist
2020.08 - 2021.08 (1 year)
Job overview
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Promoted adherence to quality standards by educating personnel on quality control.
- Liaised with vendors and end-users to uncover system optimization opportunities.
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Reviewed public-facing information for accuracy, relevancy and timeliness as desired by leadership.
- Designed ventilation systems for cleanrooms and general manufacturing facilities.
- Evaluated final product's overall performance, reliability and safety.
- Applied mechanical problem solving skills to develop creative solutions for quality products.
- Evaluated damage and damage tolerance of new composite material systems.
Larsen & Toubro
Trainee Engineer
2019.06 - 2019.08 (2 months)
Job overview
- Traveled to job sites with senior personnel to aid in inspections and ongoing project observations.
- Interpreted blueprints and technical drawings to analyze upcoming projects.
- Updated project documentation and distributed to appropriate project personnel.
- Collaborated with senior engineers on complex projects.
- Maintained contemporary technical knowledge of engineering concepts.
- Studied corrections from senior engineers to learn and grow professionally.
- Designed projects under direction of experienced engineering professionals.
- Collaborated with engineering team to determine project specifications.
- Diagnosed and resolved operational issues affecting power plant equipment function or performance.
- Monitored control panel data to ensure plant operations were within parameters.
Education
University of Bedfordshire , Luton, United Kingdom
Master of Science from Applied Computing And IT With Project Managment
11.2024
ITM Universe , Vadodara, Gujarat, India
Bachelor of Science from Mechanical Engineering
08.2020
Skills
- One Call Resolution
- Staffing coordination
- Workflow Management
- Call Center Operations
- Lean manufacturing principles
- Non-Destructive Testing
- Technical report writing
- Talent Acquisition
- Background Checks
- Retention Strategies
- Process Validation
- Product Documentation
- Programmable logic control systems
- Product Design
- Root Cause Analysis
Languages
Gujarati, Hindi, English
Native language
Timeline
Customer Service Manager
William Hill Organisation
2022.12 - Current (1 year & 9 months)
Talent Specialist
Collabera Technologies Private Limited
2021.12 - 2022.07 (7 months)
Quality Specialist
United Forge Limited
2020.08 - 2021.08 (1 year)
Trainee Engineer
Larsen & Toubro
2019.06 - 2019.08 (2 months)
University of Bedfordshire
Master of Science from Applied Computing And IT With Project Managment
ITM Universe
Bachelor of Science from Mechanical Engineering
Similar Profiles
Tejashwini DubbaTejashwini Dubba
Customer Service Representative at William Hill Plc, Betting IndustryCustomer Service Representative at William Hill Plc, Betting Industry
Petya StefanovaPetya Stefanova
Customer Protection Officer at 888/William Hill Online ServicesCustomer Protection Officer at 888/William Hill Online Services
RUTH JOHN-BALOGUNRUTH JOHN-BALOGUN
Customer Service Representative at William HillCustomer Service Representative at William Hill