Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ayush Gokhale

Liverpool,LIV

Summary

Adept at enhancing customer experiences and streamlining operations, I leveraged my expertise in Customer Relationship Management and team collaboration at William Hill Sports Book to significantly improve client satisfaction rates. My background in financial administration and fostering professional relationships has consistently driven profitability and efficiency, underscoring my ability to exceed employer expectations.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

William Hill Sports Book
05.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.

Intern

TechM
09.2022 - 08.2023
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Gained knowledge of company policies, protocols and processes.
  • Handled day-to-day customer or client questions via telephone or email.
  • Described product to customers and accurately explained details and care of merchandise.
  • Acted with integrity, honesty, and knowledge to promote culture of company.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Education

Master of Science - International Business

University of Liverpool
Liverpool
12.2024

Bachelor of Science - Hospitality Studies

AISSMS CHMCT
Pune
08.2022

Skills

  • Contract Management
  • Payroll Administration
  • Schedule Management
  • Inventory Control
  • Customer Service
  • Staff Training
  • Operations Support
  • Financial Administration
  • Business Administration
  • Employee Mentoring
  • Customer Relationship Management (CRM)
  • Data Interpretation
  • Customer Relations
  • Forecasting skills
  • Resource Utilization
  • Resource Allocation

Languages

Marathi, Hindi
Native language
English
Proficient
C2

Timeline

Customer Service Representative

William Hill Sports Book
05.2024 - Current

Intern

TechM
09.2022 - 08.2023

Master of Science - International Business

University of Liverpool

Bachelor of Science - Hospitality Studies

AISSMS CHMCT
Ayush Gokhale