Adrian Daniel Gheorghisor
Bracknell
Summary
Dynamic Restaurant & Bar Manager skilled in staff training and operational oversight. Trains and mentors teams, fostering a positive work environment that enhances service quality. Implements efficient processes for inventory management and customer service, driving overall performance.
Overview
4
4
Languages
15
15
years of post-secondary education
6
6
years of professional experience
Work History
F&B Team Member
Coppid Beech Hotel
Bracknell
12.2025 - Current
- Worked hard to learn all required tasks quickly to maximise performance.
- Took orders and made suggestions to guest tastes and preferences.
- Used strong communication skills to build positive customer relations, maintaining first-class company service and reputation.
- Maximised customer satisfaction by quickly addressing and resolving complaints with food or service.
Customer Service Coordinator
Ambasador Events Craiova
Craiova
11.2023 - 12.2025
- Resolved complex customer complaints, fostering positive relationships and enhancing brand loyalty.
- Professionally handled and processed customer complaints, completing in line with the company's procedures.
- Coordinated with sales and logistics teams to streamline order processing and delivery schedules.
- Created detailed reports on customer service activities and outcomes for senior management review.
- Made outbound calls to customers to clearly explain order situations, next steps and potential outcomes.
Restaurant & Bar Manager
Restaurant Classic Craiova
Craiova
12.2022 - 08.2023
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Established positive relationships with guests and employees, creating positive, energetic environment.
- Supervised daily bar and restaurant operations, including stock control, order placements, and inventory management.
- Mentored junior waiting staff, offering encouragement and support to build confident restaurant team members.
- Scheduled staff shifts efficiently to cover peak times without compromising service quality.
- Designed table settings to be aesthetically pleasing and comfortable for guests, upholding restaurant's customer service standards.
Restaurant & Bar Manager
Ribs House Craiova
Craiova
08.2020 - 12.2022
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Worked closely with chef and cooks to determine menu plans for special events or occasions.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Trained new employees in customer service excellence, product knowledge, and operational procedures to ensure consistency.
- Created and updated the food and beverage menus, considering customer preferences and seasonal ingredients.
- Handled customer complaints with diplomacy, resolving issues to maintain a positive dining experience.
- Managed team of staff, overseeing shift rotas, training, and performance to maintain high service standards.
Education
Bachelor of Business Administration - Business
University of Craiova
Craiova 04.2017 - 09.2020
High school - Economics
G.S.T.A college
Craiova 04.2013 - 09.2016
Primary school -
Primary school no. 25 Craiova
Craiova 04.2004 - 09.2012
Skills
- Customer relationship management
- Order processing
- Complaint resolution
- Inventory management
- Team leadership
- Staff training
- Menu development
- Customer service
- Effective communication
- Problem solving
- Time management
- Conflict resolution
Languages
Romanian
First language
English
Upper intermediate
B2
Italian
Beginner
A1
German
Beginner
A1
Interests
- Business, entrepreneurship and personal development
- Technology and digital innovation
- Fitness and maintaining an active lifestyle
- Travel and experiencing different cultures
- Gaming and problem-solving activities
- Music, live events and festivals
Timeline
F&B Team Member
Coppid Beech Hotel
12.2025 - Current
Customer Service Coordinator
Ambasador Events Craiova
11.2023 - 12.2025
Restaurant & Bar Manager
Restaurant Classic Craiova
12.2022 - 08.2023
Restaurant & Bar Manager
Ribs House Craiova
08.2020 - 12.2022
Bachelor of Business Administration - Business
University of Craiova
04.2017 - 09.2020
High school - Economics
G.S.T.A college
04.2013 - 09.2016
Primary school -
Primary school no. 25 Craiova
04.2004 - 09.2012