MARTYNA ALEKSANDROWICZ

• Managing breakfast service at Ibis Hotel, ensuring a smooth and welcoming experience for guests.
• Maintaining high standards in food and beverage presentation and cleanliness.
• Providing efficient bar service, handling orders and preparing drinks with accuracy and speed.
• Working collaboratively with team members to meet customer needs in a fast-paced environment.

• Adapted to different customer needs and preferences, resulting in increased customer satisfaction
• Trained new staff members on proper coffee preparation and customer service techniques.
• Maintained a clean and organized workspace for optimal productivity and safety.

Crafting quality coffee and espresso drinks, as well as preparing fresh bagels in a fast-paced café setting.

• Providing friendly and knowledgeable customer service, including answering questions about menu items
• Upselling and promoting menu items, such as pastries or specialty drinks, to customers
• Operating espresso machines, grinders, and other equipment needed for hot beverages
• Assisting with the operation of the hotel's breakfast service when needed.

• Preparing hot beverages and operating grinder and espresso machine
• Measuring and portioning ingredients according to recipes and portion sizes
• Preparing and assembling food items, such as sandwiches
• Following proper food handling and sanitation procedures to ensure food safety and prevent cross-contamination
• Storing and labelling prepared food items properly in refrigerators.

• Preparing hot drinks and taking orders
• Managing table service, bookings, and dealing with complaints
• Responsible for ordering stock and other supplies needed.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.

• Preparing and serving a variety of hot and cold beverages, including coffee, tea, and specialty drinks
• Creating content for the menu board
• Operating the till and taking orders
• Maintaining cleanliness and organisation of the cafe, including cleaning and sanitising workstations, equipment, and dining areas
• Stocking and replenishing food and beverage supplies as needed.

• Preparing and serving beverages according to established recipes and standards
• Maintaining cleanliness and organisation of the bar area, including cleaning glasses and utensils
• Restocking bar supplies and inventory as needed.

• Taking food and drink orders accurately and promptly
• Overseeing tables through table-service
• Providing recommendations and answering customer inquiries about the menu
• Handling payments and processing transactions.