Iulia Petraru
Reading,West Berkshire
Summary
Organised individual dedicated to delivering quality clerical support for diverse needs. Skilled in digital file management with outstanding attention to detail in maintaining records. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Social Sciences student, pursuing BSc Psychology and Criminology eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things. Motivated individual enthusiastic about challenging work. Adapts easily to different environments and flexes with changing demands. Energetic worker dedicated to creating fun environment and helping participants enjoy events. Works well within teams to develop creative ideas and solve diverse problems impacting guest safety and satisfaction. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
F&B team member
Novotel Hotel, London Bridge
London, City of London
09.2022 - 12.2022
- Moreover, in many instances I had to work in a team, I am a strong team player that was confident both with customers and other duties
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Demonstrated proper food handling and safety standards.
- Offered exceptional customer service with strong product knowledge.
- Sold and served refreshments to customers, promoting fun atmosphere and driving revenue gains.
- Prioritised tasks to contribute to seamless team workflows and reduce impact of obstacles.
- Warmly greeted customers and proactively reduced wait times.
- Directed guests to correct seating locations and answered questions about facility amenities.
- Used initiative to foresee customer and team needs, taking preventative action to minimise issues.
- Kept track of allergies and dietary restrictions, verifying delivery of correct meals and snacks for camper needs.
- Received complaints and feedback, escalating as necessary for swift resolution.
- Delivered reliable customer service with attention to detail even under high pressure.
- Remained flexible to cover shifts and work overtime as required.
- Advised customers on menu items, providing recommendations and addressing allergy concerns.
- Collaborated and offered support with extra tasks to meet team goals.
- Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
- Completed daily cleaning lists to maintain tidy and welcoming dining areas.
- Applied exceptional memory and multi-tasking skills to maintain optimal productivity.
- Resolved customer queries by maintaining up-to-date knowledge of menus and ingredients.
FOH Team Member
Mitchells & Butlers, All Bar One
05.2022 - 09.2022
- During my time working at the bar, I gained great integrity and honest skills, multitasking skills as well as being able to work under pressure
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Checked customer IDs to confirm age before selling age-restricted products.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- In addition, I have this approach of making sure I am asking for feedback from both my manager and colleagues.
- In the month of June I was made employee of the month by my colleagues and manger.
Education
Extended Diploma in Applied Sciences -
Sir George Monoux College
09.2019 - 05.2021
BSc Honours Psychology and Criminology FT - Full-time - Social Sciences
University of Westminster
09.2021 - 05.2025
Skills
- Teamwork
- Problem-Solving
- Time-Management
- Multi-tasking
- Fast learner
- Interpersonal communication
- Customer Service
- Attention to detail
- Resilience
- Customer relations
- Product knowledge
- Dispute Resolution
Affiliations
- Reading
- Photography
- Cooking
Languages
English
Fluent
Romanian
Native
Timeline
F&B team member
Novotel Hotel, London Bridge
09.2022 - 12.2022
FOH Team Member
Mitchells & Butlers, All Bar One
05.2022 - 09.2022
BSc Honours Psychology and Criminology FT - Full-time - Social Sciences
University of Westminster
09.2021 - 05.2025
Extended Diploma in Applied Sciences -
Sir George Monoux College
09.2019 - 05.2021
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