MAHDE Zouini Riyan
London ,Reino Unido
Summary
Motivated team member with experience in hospitality environments, dedicated to enhancing business success. Proven track record in ensuring customer satisfaction and boosting team productivity. Strong organizational skills with a focus on maintaining a clean and efficient workspace. Adaptable and capable of prioritizing tasks to meet deadlines effectively.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work history
F&B team member
Mercure Hotel
London, United Kingdom
2024.10 - Current
- Provided good customer service to enhance business reputation.
- Collaborated effectively with team members.
- Displayed proficiency in handling point-of-sale systems for efficient checkout procedures.
- Maintained high standards of food hygiene, securing customer and managers trust.
- Have a good comunication with the team.
- Handled difficult customers, resulting in conflict resolution.
- Assisted in stock take, maintaining sufficient inventory at all times.
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Ensured workplace cleanliness with regular maintenance tasks.
- Facilitated customer relations for increased brand loyalty.
- Displayed teamwork skills to improve overall productivity.
- Warmly greeted customers and proactively reduced wait times.
- Remained flexible to cover shifts and work overtime as required.
Education
GCSEs - IT
GCSEs levels 1-2
London 2020.09 - 2022.05
Skills
- Collaborative leadership
- Attention to deadlines
- Adaptability and Flexibility
- Problem-solving
- Customer Service
- Rigorous cleaning
- Calm under pressure
- Staff education and training
- Inventory management
Languages
English
Fluent
Arabic
Native
Spanish
Native
Timeline
F&B team member
Mercure Hotel
2024.10 - Current
GCSEs - IT
GCSEs levels 1-2
2020.09 - 2022.05