Adithya Krishnan Sureshkumar
Luton,United Kingdom
Summary
Dedicated professional with expertise in customer service and complaint handling, adept at managing high-volume queries with precision and empathy. Demonstrates exceptional written and verbal communication skills, alongside proficiency in Microsoft Office applications including Word, Excel, Outlook, and Teams. Skilled in customer records management, issue resolution, and escalation processes and ensuring stakeholder collaboration. Excels in time management and prioritisation while maintaining professionalism under pressure. Committed to contributing to team success through cross-functional support and accurate data entry documentation. Aspires to further enhance process efficiency within dynamic environments.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Warehouse Operative
Booker
Hatfield, Hertfordshire
2025.01 - Current
- Managed and resolved delivery-related issues by liaising with suppliers and logistics teams. Processed 150+ delivery notes and invoices weekly with high accuracy. Handled high-volume operational queries without compromising service quality. Collaborated with internal teams to resolve discrepancies and improve customer outcomes.
Warehouse Operative
B&M
Bedford, Central Bedfordshire
2024.01 - 2025.01
- Entered and updated over 5,000 inventory records in WMS with 99 percent accuracy. Investigated and resolved stock discrepancies across multiple departments. Supported cross-functional teams to maintain operational efficiency.
Warehouse Operative
Amazon
Dunstable, Bedfordshire
2023.01 - 2024.01
- Processed over 1,000 customer orders weekly with 98 percent accuracy. Supported supervisors with staffing coordination and candidate screening. Maintained compliance with internal processes, controls, and performance requirements.
Admin and Event Coordinator
Luton Hoo Hotel & Spa
Luton, Bedfordshire
2021.01 - 2023.01
- Delivered customer service to clients, resolving queries and concerns for events up to 300 attendees. Managed customer records, documentation, and communications with accuracy. Handled high-volume phone and email enquiries, tailoring communication to different audiences. Coordinated with vendors, clients, and internal teams to resolve issues and ensure service excellence.
Senior Administrator
Trove Consulting
India
2020.01 - 2021.01
- Supported team of 15 staff with calendars, travel, documentation, and customer communications. Handled 50+ customer and client calls weekly, resolving concerns with empathy. Prepared over 100 reports and maintained accurate records. Improved administrative processes and contributed to operational efficiency. Managed sensitive information and escalated issues to senior management when required.
Education
Bachelor of Business Administration - Business Management
Annamalai University
Tamil Nadu, India 2017.01 - 2020.01
MBA - Data Analytics
University of Bedfordshire
Luton, Bedfordshire 2021.01 - 2023.01
Skills
- Customer Service and Complaint Handling
- High-Volume Query Management
- Written and Verbal Communication
- Microsoft Office (Word, Excel, Outlook, Teams)
- Customer Records Management
- Stakeholder Collaboration
- Time Management and Prioritisation
- Working Under Pressure
- Empathy and Professionalism
- Data Entry and Documentation Accuracy
- Team Contribution and Cross-Functional Support
Timeline
Warehouse Operative
Booker
2025.01 - Current
Warehouse Operative
B&M
2024.01 - 2025.01
Warehouse Operative
Amazon
2023.01 - 2024.01
MBA - Data Analytics
University of Bedfordshire
2021.01 - 2023.01
Admin and Event Coordinator
Luton Hoo Hotel & Spa
2021.01 - 2023.01
Senior Administrator
Trove Consulting
2020.01 - 2021.01
Bachelor of Business Administration - Business Management
Annamalai University
2017.01 - 2020.01