Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Fatima Naveed

Manchester,Greater Manchester

Summary

Friendly and dependable retail assistant with 2+ years of experience supporting store operations, assisting customers, and maintaining merchandise displays. Skilled in till operations, refunds, and creating a welcoming shopping environment. Passionate about delivering excellent service and supporting a smooth customer journey.

Overview

4
4
years of professional experience
1
1
Certification

Work history

Warehouse Operative

Mac Processing Ltd
Manchester
01.2025 - 06.2025
  • Conducted quality checks and ensured packaging accuracy
  • Labelled and prepared orders for retail delivery
  • Supported inventory tracking and dispatch

Customer Service & Front Counter Assistant

Rounders
Manchester, Lancashire
09.2024 - 01.2025
  • Processed customer orders, returns, and payments
  • Handled complaints with professionalism and empathy
  • Maintained order at the front counter and service area
  • Collaborated with teammates during peak hours to meet targets

Sales Assistant

Imtiaz super Market
Sialkot, Pakistan
06.2021 - 06.2024
  • Assisted daily customers with queries and checkout
  • Replenished shelves and organised displays to boost sales.
  • Maintained cleanliness and safety of the store environment
  • Operated tills and ensured accurate billing and returns

Education

Bachelor of Business Administration - Accounting & Finance

University of Central Punjab
Lahore
11.2018 - 06.2022

Master of Science - Digital Marketing

University of Chester
Chester
10.2024 -

Skills

  • Customer Service & Complaint Handling
  • Till Operation & Cash/Card Handling
  • Stock Replenishment & Merchandising
  • Team Collaboration & Communication
  • Product Knowledge & Query Resolution

Certification

  • Customer Service Skills (CPD CERTIFIED )
  • Retail Management: Merchandising, Sales and Customer Communication (CPD CERTIFIED )
  • RSBA1 - Food Safety and Hygiene (CPD CERTIFIED )

Timeline

Warehouse Operative

Mac Processing Ltd
01.2025 - 06.2025

Master of Science - Digital Marketing

University of Chester
10.2024 -

Customer Service & Front Counter Assistant

Rounders
09.2024 - 01.2025

Sales Assistant

Imtiaz super Market
06.2021 - 06.2024

Bachelor of Business Administration - Accounting & Finance

University of Central Punjab
11.2018 - 06.2022

Similar Profiles

Create profile
Fatima Naveed