Aden Halford
Southampton,Hampshire
Summary
Enthusiastic, friendly and approachable customer assistant that brings strong communication and problems-solving skills with exceptional levels of customer care, delivering outstanding service within a high-volume environment. Eager to streamline operating procedures to maximise team efficiency and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Customer Assistant
Marks & Spencer
Eastleigh, Hampshire
07.2022 - Current
- Delivered exceptional customer service by actively listening to customer needs, addressing concerns promptly, and ensuring a positive experience at every interaction.
- Trained and mentored new and existing team members on company policies, procedures, and best practices to ensure consistency and efficiency.
- Successfully managed high-pressure situations by staying calm, prioritising tasks, and making well-informed decisions in fast-paced, dynamic environments.
- Handled cash, card and electronic payments with precision while minimising errors and discrepancies.
- Utilized Honeywell systems to manage inventory, track sales, and support stock control processes.
Education
Bachelor of Science - Biochemistry
University of Southampton
Southampton 09.2024 -
A-Levels - Biology, Chemistry and Computer Science
Barton Peveril College
Eastleigh, Hampshire 09.2022 - 07.2024
Skills
- Teamwork
- Leadership
- Product knowledge
- Conflict Resolution
- Financial transactions
- Point of sale systems
Certification
- Completed certified first-aid training, equipping me with the skills to respond effectively in emergency situations and provide immediate care.
- Successfully completed a 12-month counselling course, developing active listening, empathy, and communication skills to support individuals in a professional and compassionate manner.
References
References available upon request.
Timeline
Bachelor of Science - Biochemistry
University of Southampton
09.2024 -
A-Levels - Biology, Chemistry and Computer Science
Barton Peveril College
09.2022 - 07.2024
Customer Assistant
Marks & Spencer
07.2022 - Current