Summary
Overview
Work history
Education
Skills
Timeline
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Ebony Barnes

Manchester,Lancashire

Summary

Dedicated professional with a strong focus on customer service excellence and communication proficiency. Demonstrates expertise in health and safety regulations, ensuring compliance and promoting a safe environment. Known for resilience, perseverance, and an adaptable communication style, enhancing time efficiency in all tasks. Committed to leveraging skills to achieve organisational goals and drive success.

Seasoned Supervisor skilled in team leadership and operational improvements. Excel at boosting team morale and productivity through clear communication and positive reinforcement. Successfully implemented process changes that streamlined workflow and enhanced customer satisfaction.

Overview

4
4
years of professional experience
9
9
years of post-secondary education

Work history

Supervisor

Claire's Accessories
Liverpool/ Warrington
09.2023 - 08.2025
  • Supervised daily operations to ensure adherence to company standards and policies.
  • Trained new team members on product knowledge and customer service techniques.
  • Assisted in maintaining inventory levels through regular stock checks and replenishment.
  • Implemented visual merchandising strategies to enhance product displays and attract customers.
  • Resolved customer queries and complaints promptly to ensure a positive shopping experience.
  • Monitored sales floor activity to promote teamwork and improve overall performance.
  • Provided constructive feedback to staff for improved performance levels.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
  • Delivered safe, hygienic and professional ear-piercing services to customers of all ages, following strict health and safety procedures.
  • Maintained a clean and sterile piercing environment.


Volunteer teaching assistant

St Malachy's RC Primary School
Manchester, Lancashire
09.2021 - 06.2022
  • Assisted lead teacher in preparing instructional materials and lesson plans.
  • Supported students in understanding complex topics through one-on-one guidance.
  • Facilitated classroom activities, encouraging participation and fostering a positive learning environment.
  • Collaborated with educators to assess student progress and identify areas needing improvement.
  • Provided additional support to students with learning difficulties, increasing their confidence and engagement.
  • Assisted in grading assignments and exams for timely feedback provision to students.
  • Maintained a safe, inclusive classroom atmosphere by enforcing school guidelines and policies.

Education

GCSEs - Maths, English, Science, German

St Matthew's RC High School
Manchester
09.2015 - 03.2020

Certificate of Higher Education - Level 3 Health and Social Care

Xaverian College
Manchester
09.2020 - 05.2022

Bachelor of Arts - Education and Primary Studies

Liverpool John Moores University
Liverpool
09.2022 - 04.2025

Skills

  • Customer services excellence
  • Health and Safety regulations
  • Time efficiency
  • Communication proficiency
  • Communication skills
  • Resilience and perseverance
  • Adaptable communication style

Timeline

Supervisor

Claire's Accessories
09.2023 - 08.2025

Bachelor of Arts - Education and Primary Studies

Liverpool John Moores University
09.2022 - 04.2025

Volunteer teaching assistant

St Malachy's RC Primary School
09.2021 - 06.2022

Certificate of Higher Education - Level 3 Health and Social Care

Xaverian College
09.2020 - 05.2022

GCSEs - Maths, English, Science, German

St Matthew's RC High School
09.2015 - 03.2020

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Ebony Barnes