Adele McLean
Stir;ing,Stirling
Summary
Professional with expertise in safe manual handling, beverage preparation, and cleaning procedures. Proven ability to deliver exceptional customer service and operate tills efficiently, ensuring smooth transactions and high customer satisfaction. Committed to fostering a positive team environment and achieving service excellence.
Overview
1
1
year of professional experience
28
28
years of post-secondary education
Work history
Waitress
Golden Lion Hotel
Stirling, Stirlingshire
10.2024 - Current
- Improved customer satisfaction by providing efficient and friendly service.
- Provided top-notch service to customers, improved overall dining experience.
- Applied professional communication skills to resolve customer issues.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
Kitchen Porter
The Torbrex Inn
Stirling, Stirlingshire
08.2024 - 02.2025
- Operated dishwashing machinery to uphold cleanliness standards in kitchen.
- Swept and mopped floors at end of shifts, ensuring tidy workspace for next day.
- Contributed to maintaining pest-free cooking areas through diligent cleaning practices.
- Assisted chefs with food preparation to enhance efficiency of meal service.
Customer services Advisor
LUNA
Stirling, Stirlingshire
02.2024 - 09.2024
- Greeted customers warmly upon arrival, creating a welcoming environment.
- Assistance to team members during peak hours, promoting efficiency.
- Utilised effective listening skills whilst interacting with customers to understand their needs better.
- Provided information for product inquiries, leading to increased sales.
Education
NVQ Level 5 - History
Stirling High School
Stirling 08.2019 - 04.2024
NVQ Level 5 - English
Stirling HIgh School
Stirling 08.2019 - 04.2024
NVQ Level 5 - Hospitality
Stirling HIgh School
Stirling 08.2019 - 04.2024
NVQ Level 5 - Child Development
Stirling HIgh School
Stirling 08.2019 - 04.2024
NVQ Level 5 - Arts
Stirling HIgh School
Stirling 08.2019 - 04.2024
NVQ Level 4 - Mathematics
Stirling HIgh School
Stirling 08.2019 - 04.2024
Skills
- Safe manual handling
- Beverage preparation
- Cleaning procedures
- Tills operation
- Customer service
- Customer service excellence
References
References available upon request.
Timeline
Waitress
Golden Lion Hotel
10.2024 - Current
Kitchen Porter
The Torbrex Inn
08.2024 - 02.2025
Customer services Advisor
LUNA
02.2024 - 09.2024
NVQ Level 5 - History
Stirling High School
08.2019 - 04.2024
NVQ Level 5 - English
Stirling HIgh School
08.2019 - 04.2024
NVQ Level 5 - Hospitality
Stirling HIgh School
08.2019 - 04.2024
NVQ Level 5 - Child Development
Stirling HIgh School
08.2019 - 04.2024
NVQ Level 5 - Arts
Stirling HIgh School
08.2019 - 04.2024
NVQ Level 4 - Mathematics
Stirling HIgh School
08.2019 - 04.2024
Similar Profiles
Diarmid MacKenzieDiarmid MacKenzie
Bartender waiter at The Golden LionBartender waiter at The Golden Lion
Haley DaharHaley Dahar
Hostess at The Golden Lion CafeHostess at The Golden Lion Cafe
Ashley SmithAshley Smith
Bartender Trainer at The Golden Lion CafeBartender Trainer at The Golden Lion Cafe
Byron RussellByron Russell
Police Detective at Greenville Police DepartmentPolice Detective at Greenville Police Department
Charlie Kaitapapa Terana Raingitawa WhiteCharlie Kaitapapa Terana Raingitawa White
Form Worker /Form Stripper at major blue, construction formForm Worker /Form Stripper at major blue, construction form