Adarsh Prakash Thampi
Northampton,Northamptonshire
Summary
Compassionate and hardworking individual with a strong background in customer service, seeking to transition into the care sector. Experienced in working in fast-paced environments as a Crew Member and Customer Service Advisor, developing excellent communication, problem-solving, and teamwork skills. Passionate about providing support and ensuring the well-being of others, with a keen willingness to learn and adapt to the care industry. Dedicated to delivering patient-centered care with empathy, respect, and attention to detail.
Overview
2
2
years of professional experience
Work History
Customer Service Advisor
Alcura
Northampton, Northamptonshire
12.2024 - 02.2025
- Contacted patients across the UK to arrange medication deliveries, ensuring timely and accurate dispatch.
- Collected and recorded medication compliance details from patients to facilitate prescription management.
- Coordinated with pharmacies and healthcare providers to align prescription refills with delivery schedules.
- Assisted NHS patients by verifying their medication needs and addressing any concerns regarding their prescriptions.
- Provided excellent customer service by answering queries, resolving issues, and ensuring a seamless delivery experience.
Crew Member
Mc Donald's
Northampton, Northamptonshire
03.2023 - 11.2024
- Provided excellent customer service by taking orders, handling payments, and ensuring customer satisfaction.
- Prepared food items following McDonald's safety and quality standards.
- Maintained cleanliness and organization of workstations, dining areas, and kitchen equipment.
- Assisted in training new employees on company procedures and customer service best practices.
- Managed drive-thru operations efficiently, ensuring quick and accurate order fulfillment.
Education
Master of Science - Project Management
University Of Northamton
Northampton11.2024
Skills
- Strong Communication Skills
- Empathy & Compassion
- Teamwork
- Adaptability
- Problem-Solving
- Time Management
- Patience & Resilience
Timeline
Customer Service Advisor
Alcura
12.2024 - 02.2025
Crew Member
Mc Donald's
03.2023 - 11.2024
Master of Science - Project Management
University Of Northamton
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