Charlie Sweeney
Doncaster,South Yorkshire
Summary
Customer-focused professional with experience in optical care, retail, and food service, supported by a Business Management degree (2:1). Brings strong appointment scheduling, payment processing, complaint resolution, and patient support skills, along with training experience and a record of helping teams deliver efficient, well-organised service.
Overview
4
4
years of professional experience
Work History
Optical Assistant
Specsavers
Doncaster, South Yorkshire
01.2026 - Current
- Managed appointments, efficiently scheduling and reminding clients of upcoming visits to optimise clinic flow.
- Accurately processed customer payments and orders.
- Handled customer complaints with empathy and professionalism, resolving issues to their satisfaction.
- Assisted customers in selection of glasses and contact lenses, providing expert advice on fit and style.
- Repaired and adjusted glasses frames, providing a personalised service to meet individual client needs.
- Conducted pre-screening tests and measurements for optometrists, contributing to accurate eye examinations.
- Implemented hygiene and cleanliness protocols for all optical equipment and display areas.
Qualified Dance Teacher
Scott Stevenson School of Dancing
Doncaster
09.2022 - 10.2026
- Monitoring student progress against targets and implementing recovery plans for those who need them
- Creating a positive and fun classroom environment which encourages learning and student interaction
- Applying behaviour management techniques where necessary to ensure students remain focused and free from distractions
- Providing a safe learning environment, safeguarding students and notifying relevant colleagues of any signs of students who may need external support
- Teaching the full British Association of Teachers of Dancing exam curriculum across classes of different ages and abilities.
- Many of my students have achieved excellent examination results of the highest record (Honours).
- My choreography has won numerous competitions across the country.
Crew Member
McDonalds
Doncaster, South Yorkshire
03.2025 - 01.2026
- Provided exceptional customer service by taking orders, processing payments, and addressing customer inquiries effectively.
- Collaborated with team members to maintain cleanliness and organisation of dining and service areas throughout shifts.
- Operated kitchen equipment and prepared food items according to established recipes and health regulations.
- Assisted in training new crew members on operational procedures, product knowledge, and customer service techniques.
- Monitored inventory levels, restocked supplies, and reported discrepancies to management to maintain efficient operations.
- Handled customer complaints with professionalism, actively listening and providing satisfactory resolutions to enhance service experience.
Sales Assistant
River Island
Doncaster
09.2022 - 09.2023
- As a Sales Assistant at River Island, I provided excellent customer service by assisting shoppers with product selections, answering queries, and ensuring a positive shopping experience.
- My role involved maintaining store presentation, replenishing stock, handling transactions at the till, and supporting sales targets.
- I worked closely with the team to create an inviting atmosphere while ensuring customers' needs were met efficiently and professionally.
Education
GCSE - 10 GCSEs including English, Maths and Science
Astrea Academy Woodfields
A Level - Business Studies (A), Psychology (B), Dance (A*)
New College Doncaster
BA (Hons) - Business Management
University of Liverpool
Skills
- Organisation, punctuality and time management
- High attention to detail and accuracy
- Strong customer service and relationship- building abilities
- Ability to learn new systems, procedures and technical information quickly
- Excellent verbal communication and interpersonal skills
- Microsoft Office and general IT proficiency
- Leadership and effective team collaboration
- Understanding of workplace Health and safety procedures
- Complaint handling, problem solving and using initiative
- Adaptable and comfortable working under pressure
Hobbies and interests
- Keen mountain explorer.
- Fitness and nutrition.
- Sketching.
Timeline
Optical Assistant
Specsavers
01.2026 - Current
Crew Member
McDonalds
03.2025 - 01.2026
Qualified Dance Teacher
Scott Stevenson School of Dancing
09.2022 - 10.2026
Sales Assistant
River Island
09.2022 - 09.2023
GCSE - 10 GCSEs including English, Maths and Science
Astrea Academy Woodfields
A Level - Business Studies (A), Psychology (B), Dance (A*)
New College Doncaster
BA (Hons) - Business Management
University of Liverpool