Savannah Burchett
Newport,Gwent
Summary
I am a hardworking, organised and efficient individual who is quick at learning new skills and always seeking new learning opportunities. My experiences have allowed me to gain transferable skills such as problem solving, attention to detail and working well with colleagues. I am aiming to utilise these skills in a fulfilling job role that would allow me to gain new experiences, challenge myself as well as learn a new skill set. I feel that I could contribute positively to a business as I am confident, dedicated, resourceful and take pride in everything I set my mind to. I was also chosen to do jury service, and I was appointed foreman. I thoroughly enjoyed my time as a juror and found it extremely interesting.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Optical assistant
Vision Express
Newport/Cardiff
01.2024 - 08.2024
- Improved patient experience by conducting thorough pre-screening procedures.
- Assisted senior optometrist for accurate diagnosis of eye conditions.
- Ensured cleanliness and sterility of optical instruments, maintaining a safe working environment.
- Answered customer queries with excellent product knowledge and professionalism.
- Managed patient records to ensure data accuracy and confidentiality.
- Demonstrated latest eyewear trends, leading to customer satisfaction and loyalty.
- Advised customers on lens types, boosting their understanding and making informed choices easier.
- Conducted visual field tests, aiding in early detection of potential vision issues.
- Adapted well to high pressure situations during peak times, maintaining quality service standards.
- Assembled glasses using precise measurements, ensuring optimal fit for customers.
- Performed frame repairs and adjustments for customer comfort.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Helped customers try on spectacles and deciphered needs and preferences to make recommendations.
Head bartender
Frankie & Benny's
Cardiff
01.2022 - 12.2023
- Ensured customer satisfaction by providing excellent service.
- Managed bar operations to maintain efficiency.
- Increased sales with innovative cocktail creations.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Recommended drinks to customers, increasing overall sales.
- Resolved customer complaints promptly to maintain good relationships.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Collaborated with team members to provide seamless service during busy periods.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Checked identification of customers to ensure legal drinking age compliance.
Hotel receptionist
Sleeperz
Cardiff
09.2021 - 01.2022
- Streamlined check-in procedure by efficiently handling guest documents.
- Improved customer satisfaction for providing timely assistance during stay.
- Reduced wait times with high-speed processing of reservations.
- Responded promptly to customer queries, ensuring an enjoyable stay.
- Provided hotel information for improved guest experience.
- Increased efficiency by swiftly resolving any complaints or issues.
agency bartender
Chepstow racecourse
Chepstow, Monmouthshire
05.2019 - 09.2019
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Provided excellent service to customers, resulting in repeat business.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Recommended drinks to customers, increasing overall sales.
Agency bartender
Wenvoe golf club
Cardiff
05.2019 - 09.2019
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Provided excellent service to customers, resulting in repeat business.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Recommended drinks to customers, increasing overall sales.
- Managed stock levels efficiently, preventing shortage during peak hours.
agency bartender
Principality Stadium
Cardiff
05.2019 - 09.2019
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Provided excellent service to customers, resulting in repeat business.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Recommended drinks to customers, increasing overall sales.
Bar/Waitressing
JD Wetherspoons
Bristol
03.2018 - 10.2018
- Enhanced customer satisfaction by promptly serving drinks and meals.
- Maintained clean and organised bar area for smooth operations.
- Resolved customer complaints amicably with tactful communication.
- Ensured fresh stock availability by coordinating with kitchen staff regularly.
- Managed cash transactions accurately, ensuring no discrepancies at shift end.
- Prepared cocktails according to recipe, resulting in consistent taste and presentation.
- Promoted special offers and upcoming events whilst interacting with customers.
- Carried out daily opening and closing duties meticulously, maintaining operational readiness.
- Checked identification for age verification, complying with legal requirements.
- Kept bar equipment clean for hygiene standards compliance.
Sales advisor
Kurt Geiger
Cardiff
02.2017 - 08.2018
- Delivered excellent customer service by addressing and resolving queries.
- Suggested suitable products to customers for enhanced shopping experience.
- Boosted brand reputation with demonstration of product knowledge.
- Established rapport with potential buyers to foster repeat business.
- Increased sales through effective negotiation and persuasion techniques.
- Implemented promotional strategies for increased product visibility.
- Maintained clean, organised retail environment to enhance shopping experience.
Education
NVQ Level 2 - Level 2 Support Learning and Teaching
Coleg Gwent
Newport 09.2024 -
N/A - Professional Bakery Level 2
Cardiff and Vale college
09.2020 - 04.2021
Level 1 Diploma - Travel and Tourism
Cardiff and Vale College (Coleg Caerdydd a’r Fro)
Cardiff 09.2016 - 07.2017
Caerleon Comprehensive School
Newport 09.2010 - 07.2015
Skills
I am great at communicating with both customers and colleagues with an outgoing persona that allows me to speak to people in a professional and friendly manner
I work well collaboratively
I am forward thinking which allows me to use my own initiative to problem solve quickly and efficiency
I have a wide range of ICT skills and am able to operate Microsoft programmes effectively
I learn new skills quickly
Customer Service
- Cocktail preparation
- Customer engagement
- Calm under pressure
- Speed and efficiency
- Hygiene standards adherence
- Up-Selling techniques
- Alcohol law familiarity
- Bar equipment usage
- Product knowledge
- Complaint handling
- Sales techniques
- Social media savvy
- Strong empathy
- Effective listening
- Time management
- Returns processing
- Microsoft office proficiency
- Digital marketing understanding
- Patient and resilient
Affiliations
- swimming
- horse riding
- baking
- quizzes
- IQ games
Accomplishments
I've been awarded many rosettes while horse riding after taking part in local competitions.
Certification
I have been awarded a certificate of completion in code institutes 5 day coding challeneg.
References
References available upon request.
Timeline
NVQ Level 2 - Level 2 Support Learning and Teaching
Coleg Gwent
09.2024 -
Optical assistant
Vision Express
01.2024 - 08.2024
Head bartender
Frankie & Benny's
01.2022 - 12.2023
Hotel receptionist
Sleeperz
09.2021 - 01.2022
N/A - Professional Bakery Level 2
Cardiff and Vale college
09.2020 - 04.2021
agency bartender
Chepstow racecourse
05.2019 - 09.2019
Agency bartender
Wenvoe golf club
05.2019 - 09.2019
agency bartender
Principality Stadium
05.2019 - 09.2019
Bar/Waitressing
JD Wetherspoons
03.2018 - 10.2018
Sales advisor
Kurt Geiger
02.2017 - 08.2018
Level 1 Diploma - Travel and Tourism
Cardiff and Vale College (Coleg Caerdydd a’r Fro)
09.2016 - 07.2017
Caerleon Comprehensive School
09.2010 - 07.2015
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