Polly O'Malley-Mesher
Newquay,cornwall
Summary
Skilled Optical Assistant experienced in advanced optometry software and effective communication. Enhanced customer satisfaction through personalised care and expert advice. Improved service delivery and patient comfort by training staff on professional ethics and confidentiality. Proven team builder with a strong focus on training and development.
Overview
5
5
years of professional experience
Work History
optical assistant
specsavers
Newquay, cornwall
06.2026 - 09.2026
- Assisted customers in selecting frames and contact lenses to suit face shape and optical needs.
- Displayed strong customer service skills by attentively handling queries by phone, email and in person.
- Handled customer complaints with empathy and professionalism, resolving issues to their satisfaction.
- Managed appointments, efficiently scheduling and reminding clients of upcoming visits to optimise clinic flow.
- Accurately processed customer payments and orders.
- Promoted special offers and discounts, effectively increasing sales and customer loyalty.
bartender
The pickled chef
newquay, cornwall
03.2026 - 06.2026
- Managed bar operations, crafting high quality cocktails and ensuring excellent customer experience.
- Demonstrated strong communication skills and attention to detail while providing tailored service for events and parties.
- Adhered to hygiene guidelines and conducted stock takes, executing opening and closing shifts proficiently.
Optical assistant
Vision Express
Taunton, Somerset
12.2023 - 06.2024
- Helped customers try on spectacles and deciphered needs and preferences to make recommendations.
- Performed diagnostic tests to evaluate ocular health and determine severity of vision problems and abnormalities.
- Established a calm, welcoming atmosphere to alleviate patient anxiety during eye examinations.
- Delivered warm, positive customer care from arrival to departure, fostering loyalty and encouraging repeat spending.
- Safeguarded sensitive data with strict adherence to privacy protocols.
- Monitored market trends to align product offerings with customer demand.
Optical assistant
Specsavers Opticians
Yeovil, Somerset
12.2022 - 02.2023
- Conducted visual function tests with specialised instruments, identifying early symptoms for timely intervention.
- Performed diagnostic tests to evaluate ocular health and determine severity of vision problems and abnormalities.
- Coordinated optical appointments and dispatched client reminders, enhancing appointment adherence.
- Provided tailored advice on product and service benefits, improving customer satisfaction.
- Managed patient files and database updates for timely data tracking.
- Adhered strictly to policies and procedures for continued company compliance.
Waiter bartender
The Drayton Crown
Drayton, Somerset
01.2022 - 11.2022
- Poured, mixed and served a wide variety of drinks, ensuring alignment with customer preferences and expectations.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Maintained up-to-date knowledge of drinks promotions, pricing and menu changes, providing reliable recommendations to enhance customer experience.
- Changed beer kegs following health and hygiene guidelines, ensuring consistent service quality and safety.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
Waitress
The Greyhound Inn
Staple Fitzpaine, somerset
06.2021 - 11.2021
- Delivered meals and drinks with high presentation and quality standards, enhancing guest satisfaction.
- Coordinated with kitchen and bar staff to ensure seamless front of house operations, reducing service delays.
- Executed bar closing duties, ensuring a clean, sanitised environment and well-stocked supplies for next service.
- Utilised strong memory and communication skills to ensure consistent and reliable service.
Education
A-Levels - applied science with forensics
Hush Episcopi Academy
Huish Episcopi07-2022
A-Levels - sociology
Hush Episcopi Academy
Hush Episcopi06-2022
Skills
- Optometry software expertise
- Confidentiality adherence
- Patient comfort assurance
- Communication
- Problem solver
- Keen eye for detail
- Responsibility and accountability
- Strong adaptability
- Ethical professionalism
- Training new staff
- Microsoft Office proficiency
- Compassion
Accomplishments
Trained in heart start and first aid certified.
Won a creative writing competition in 2019.
Competed in horse riding competitions and was awarded 2nd and 1st place in 2 categories.
Custom
- Painter
- Home design
- Gardening
Timeline
optical assistant
specsavers
06.2026 - 09.2026
bartender
The pickled chef
03.2026 - 06.2026
Optical assistant
Vision Express
12.2023 - 06.2024
Optical assistant
Specsavers Opticians
12.2022 - 02.2023
Waiter bartender
The Drayton Crown
01.2022 - 11.2022
Waitress
The Greyhound Inn
06.2021 - 11.2021
A-Levels - applied science with forensics
Hush Episcopi Academy
A-Levels - sociology
Hush Episcopi Academy