Summary
Overview
Work history
Education
Skills
Timeline
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Ace Zolna

Telford,Shropshire

Summary

Enthusiastic sales assistant with exceptional customer engagement skills. Boosts sales by sharing product knowledge and delivering polished visual merchandising. Offers flexible schedule and consistent target achievement. Also hardworking with extensive staff supervision experience. Skilled in planning and multitasking to meet busy sales floor demands. Excels in coaching and development to achieve committed, driven service teams

Overview

2
2
years of professional experience

Work history

Store assistant

Aldi
Telford, Shropshire
09.2023 - Current
  • Tagged products quickly and accurately with price tags and stickers.
  • Attended regular training opportunities to maintain up to date product and service knowledge.
  • Handled complaints calmly and professionally, minimising conflict and maintaining customer satisfaction.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Practised safe and secure stock handling methods, reducing product damage and loss.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Used queueing systems and POS till point efficiently, helping to minimise customer waiting times.
  • Inspected products for damages and expiry dates before processing refunds.

sales team member/supervisor

Clarks
Telford, Shropshire
06.2022 - 09.2023
  • Boosted product sales by offering selection guidance to customers.
  • Designed visually pleasing in-store and window displays to increase footfall.
  • Carried out active selling from initial customer greeting.
  • Totalled bills using maths skills and maintained accurate till count.
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Dealt with customer complaints and rectified product and service issues.

Education

Higher National Diploma - Music technology

Shrewsbury College of Arts and Technology
Shrewsbury
09/2021 - 06/2022

Skills

  • Cash handling
  • Order picking
  • Stock management
  • Staff training and mentorship
  • Customer relations
  • Customer experience
  • Stockroom procedures
  • Advanced product knowledge
  • Leadership
  • Team building
  • Flexibility
  • maintaining a positive attitude

Timeline

Store assistant

Aldi
09.2023 - Current

sales team member/supervisor

Clarks
06.2022 - 09.2023

Higher National Diploma - Music technology

Shrewsbury College of Arts and Technology
09/2021 - 06/2022

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Ace Zolna