- i like o take my son on long walks
- i like to skate
- i like to swim
Samantha Hayes
PLYMOUTH,devon
Summary
Manages stock replenishment, stock rotation and shelf presentation to keep products available and the store well presented. Supports customers with product enquiries, recommendations and complaint resolution to improve the shopping experience. Processes till transactions accurately and maintains strong working relationships with colleagues and management. Maintains stock accuracy through regular replenishment, delivery handling and checks on expiry dates and pricing. Organises displays, promotions and visual merchandising to support sales and keep the shop floor appealing. Follows health and safety standards while keeping work areas clean, tidy and ready for trade. Friendly and reliable with strong communication skills and knack for teamwork. Adept at providing excellent customer service and maintaining tidy and organised environment. Always ready to help and ensure customers have positive experience. Confident in handling various tasks and learning new processes quickly. Reliable Store Assistant with focus on customer satisfaction and inventory management. Adept at providing prompt service, maintaining organised shelves, and ensuring pleasant shopping experience. Strong communication skills and knack for problem-solving to assist customers and support team operations. Bringing positive attitude and commitment to excellence in retail environments. Multi-talented, versatile young professional with [Number] years of experience in highly-effective conflict resolution and persuasive communication techniques. Hardworking and reliable with excellent attention to detail. History of operating in fast-paced environments and maintaining calm in challenging situations. Driven to exceed expectations and maximise customer satisfaction. Offers expertise in [Area of expertise]. Excels at building customer loyalty and repeat business.
Overview
7
7
years of professional experience
Work History
Store Assistant
tesco transit way plymouth
Plymouth, devon
03.2020 - Current
- Managed stock levels on shelves, ensuring products were readily available for customers.
- Managed stock levels on the shop floor, restocking items to maintain optimal inventory.
- Kept shelves neat, clean and organised through visual merchandising.
- Maintained a tidy and organised store environment, adhering to company cleanliness standards.
- Organised and displayed items in visually appealing manner.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
- Monitored expiration dates of products, removing out-of-date items to maintain quality standards.
- Greeted customers upon entry, offering assistance and guidance to improve shopping experience.
- Assisted customers in locating products, offering recommendations based on their preferences.
- Replenished items and organised displays to keep stock looking professional.
- Monitored expiry dates of products, removing out-of-date items to uphold health standards.
- Processed transactions at the till, handling cash and card payments efficiently.
- Assisted customers in locating products, offering recommendations based on specific needs.
- Responded to customer enquiries with accurate information on products and services.
- Processed and loaded deliveries and backstock onto store shelves.
- Conducted price checks for customers, ensuring pricing accuracy on the shop floor.
- Addressed customer complaints with empathy, resolving issues to ensure satisfaction.
- Packed customers' purchases carefully, ensuring items were secure and bags were not overfilled.
- Maintained a comprehensive understanding of current promotions and store policies.
- Assisted customers with wide selection of products and services.
- Processed transactions efficiently, including cash, credit card, and gift voucher payments.
- Assisted in the training of new staff, sharing knowledge and best practices for store operations.
- Coordinated with team members to manage queue lengths, reducing waiting times for customers.
- Handled special customer requests to locate out-of-stock items.
- Trained new staff on shop procedures, till operation, and customer service excellence.
- Adhered to health and safety guidelines to prevent accidents and ensure a secure workplace.
- Scanned products at high tempo and bagged securely for customers to carry.
- Established and nurtured effective relationships with customers, colleagues and store management.
- Gained extensive knowledge of product inventory to aid customers with merchandise enquiries.
- Participated in training sessions to enhance product knowledge and customer service skills.
- Improved availability and inventory accuracy with precise stock counts, contacting vendors to request replacements for depleted items.
- Collaborated with the management team on inventory control, reducing stock loss.
- Created visually-appealing displays to attract potential clients and drive sales.
- Encouraged customer loyalty by building positive rapport with regular customers.
- Built displays of items for special promotions and updated signs with correct pricing.
Education
GCSEs - all the basics
sir john hunt communtiy sports collage
Plymouth, PLY2005
Skills
- Stock replenishment
- Visual merchandising
- Cash handling
- Shelf stocking
- Price checking
- Stock rotation
- Customer engagement
- Team coordination
- Effective communication
- Training support
- Excellent communication skills
- Team player mentality
- Multitasking efficiency
- Patience under pressure
- Efficient work ethic
- Cleanliness standards
- Punctuality and reliability
- Proactive attitude
- Stock management
- Active listening
- Attention to Detail
- Effective multitasking
- Cash handling accuracy
- Stock control procedures
- Positivity and enthusiasm
- Heavy lifting
- Cash management
- Cleaning
- Cash register operation
- Barcode scanning
- In-store promotions
- Safety procedures
- Sales expertise
- Complaint handling
- Health and safety procedures
- Money transactions
- Merchandise replenishment
- Client relationship building
- Superb time management
- Store maintenance awareness
- Basic mathematics
- Complaint resolution
- Cash handling proficiency
- Product knowledge
- Customer retention
- Product display setup
- Money handling
- Point of sale operation
- Accurate money handling
- Outgoing and enthusiastic
- Understanding retail laws
- Merchandising
- Digital cash registers
Custom Section
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Interests
Timeline
Store Assistant
tesco transit way plymouth
03.2020 - Current
GCSEs - all the basics
sir john hunt communtiy sports collage