Dylan Peake
FLEETWOOD,Lancashire
Summary
Detail-oriented and reliable professional with extensive expertise in customer service, retail operations, and loss prevention. Demonstrates proficiency in point of sale operations, cash handling, stock control procedures, and merchandise replenishment while ensuring compliance with safety protocols and food safety standards. Skilled in electronic payments processing, barcode scanning, returns processing, and complaint handling to deliver exceptional customer experiences. Adept at product promotion and in-store displays to drive sales while maintaining vigilance in security measures and loss prevention tactics. Strong team player with excellent communication skills, resilience under pressure, and superb time management. Committed to leveraging product knowledge and active listening to resolve customer queries effectively while contributing to operational efficiency.
Friendly Store Assistant with knack for customer service and stock management. Skilled in creating welcoming environments and ensuring smooth store operations. Known for improving customer satisfaction and maintaining well-organised inventory.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Store assistant
Aldi
Fleetwood, Lancashire
10.2022 - Current
- Improved product availability by effectively restocking shelves.
- Ensured products' freshness by regularly checking and removing expired items.
- Monitored shop floor consistently to deter thefts and losses.
- Coordinated with team members for smooth store operation.
- Maintained store cleanliness for an appealing shopping environment.
- Troubleshot register issues promptly, minimising disruption of service.
- Followed standard operating procedures strictly enforcing company policies and standards.
- Directed customers towards desired merchandise successfully reducing search time.
- Arranged displays attractively, driving impulse purchases.
- Enhanced customer service by responding promptly to queries.
- Assisted customers, resulting in a positive shopping experience.
- Supported colleagues during peak hours for efficient checkout process.
- Packed purchased goods carefully, preventing potential damage.
- Processed transactions swiftly to reduce customer waiting time.
- Carried out price checks accurately for correct billing at the till point.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Increased sales through suggestive selling techniques.
Crew member
McDonald's
Fleetwood, Lancashire
11.2021 - 10.2022
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Handled high-pressure situations calmly providing solutions promptly.
- Resolved customer complaints quickly, restoring trust in our service quality.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Ensured customer satisfaction with prompt and accurate order fulfilment.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
Stock assistant
Clarks
Fleetwood, Lancashire
06.2021 - 11.2021
- Kept track of incoming and outgoing stock using company's database system effectively.
- Maintained a clean and organised stock room ensuring easy access to products.
- Optimised space utilisation by arranging stocks efficiently in the storage area.
- Swiftly resolved customer queries, augmenting overall satisfaction levels.
- Identified and reported damaged or missing inventory to the supervisor promptly.
- Regularly updated shelf labels to maintain pricing accuracy throughout the store.
- Assisted customers with heavy items demonstrating excellent customer service skills.
- Ensured optimal product placement for maximum sales opportunities.
- Participated in annual stock taking activities to ensure accurate audit results.
- Collaborated with team members to ensure timely restocking of shelves.
- Facilitated efficient customer service by accurately locating requested items.
- Maintained neat and clean store areas in line with health and safety policies.
Education
GCSEs - GCSEs
Fleetwood High School
Fleetwood, Lancashire 09.2016 - 05.2021
Skills
- Product display techniques
- Efficient work ethic
- Punctuality and reliability
- Security measures understanding
- Loss prevention tactics
- Fault finding in products
- Warehouse equipment use
- Vigilance and security awareness
- Merchandise replenishment
- Cash register operation
- In-store promotions
- Safety protocol compliance
- Food safety training
- Customer query resolution
- Cleaning procedures
- Barcode scanning
- Complaint handling
- Flexible
- Cash handling
- Customer Service
- Product knowledge
- Refund and exchange processing
- Attention to Detail
- Loss prevention
- Heavy lifting
- Energetic self-starter
- Stock replenishment
- Superb time management
- Good numeracy
- Active listening
- MS Office
- Team player mentality
- Excellent communication skills
- Credit card processing
- Food preparing
- Outgoing and enthusiastic
- Resilience under pressure
- Time efficiency
Affiliations
- Fitness
- Boxing
- Music
- Country Walks
- Travelling
References
References available upon request.
Timeline
Store assistant
Aldi
10.2022 - Current
Crew member
McDonald's
11.2021 - 10.2022
Stock assistant
Clarks
06.2021 - 11.2021
GCSEs - GCSEs
Fleetwood High School
09.2016 - 05.2021