Abida Ansari

Led strategic withdrawal from Intensive Housing Management and temporary accommodation services.

• Formulated a structured closure plan prioritising homelessness prevention and compliance with statutory duties.
• Prepared detailed briefings and assurance reports for senior leadership and the Board.
• Provided evidence-based recommendations to Director and Executive Team for informed decision-making.

• Directed operational delivery and policy alignment for statutory and supported housing.
• Implemented a new housing management system, enhancing performance insights for homelessness pathways.
• Led transformation initiatives to boost service efficiency and customer engagement.
• Embedded HMO and statutory health & safety reforms, ensuring compliance and accountability.
• Advised on rent setting and lease negotiations, shaping comprehensive housing strategy.
• Promoted data-informed service reviews and tenant engagement to drive innovation.
• Led multi-agency partnerships to support inclusion and systemic change for vulnerable residents.

• Managed a diverse housing portfolio, ensuring effective tenancy management and contract delivery.
• Oversaw compliance with local authority regulations and prevention strategies.
• Coordinated frontline housing services to align with legal requirements and local priorities.
• Facilitated third-party contracts and service-level agreements to achieve KPIs and regulatory standards.

• Developed risk-based inspection and maintenance regimes to ensure compliance with HHSRS and Housing Act 2004.
• Collaborated with housing options teams to implement early intervention strategies, reducing triggers of homelessness.
• Coordinated with local authorities and community teams to mitigate anti-social behaviour and vulnerable tenancy risks.
• Led planned maintenance, void turnaround, and cyclical repair programmes, decreasing re-let times significantly.
• Managed casework for high-needs residents through cross-agency partnerships, providing trauma-informed services.
• Supported performance monitoring initiatives to align with internal KPIs and strategic housing priorities.
• Fostered community relationships to enhance civic engagement and address local housing needs.

• Collaborated with specialist income management team to maximise rent collection across housing portfolio.
• Designed and implemented rent arrears strategies aligned with Council values and legal protocols.
• Established collaborative models between income, welfare, and housing support teams to assist tenants facing eviction.
• Oversaw legal processes related to rent enforcement, ensuring ethical court applications.
• Applied data intelligence and trend analysis to inform recovery strategies for senior leadership reviews.
• Contributed to service improvement through insight-led reviews that enhanced cashflow and reduced arrears.

• Developed enforcement strategies that enhanced compliance with legal standards and improved community safety.
• Managed high-risk tenancy and ASB cases, facilitating legal proceedings on injunctions and possession claims.
• Established enforcement protocols in alignment with safeguarding legislation and Housing Act requirements.
• Created multi-agency forums with police and community services to tackle ASB issues effectively.
• Integrated welfare and trauma-informed practices into enforcement planning and resolution.
• Fostered an ethical culture prioritising support while enforcing tenancy standards.
• Oversaw borough-wide initiatives targeting fly-tipping and enhancing estate cleanliness.

Led digital transformation initiatives, including tenant self-service portals and data dashboards.

• Designed scalable housing service models to meet evolving demand and affordability targets.
• Ensured compliance with housing regulations by embedding performance metrics and governance principles.
• Facilitated partnerships with voluntary sector and private providers to enhance housing access.
• Promoted agile development culture within housing teams, encouraging innovative service design.
• Played a key role in translating strategic direction into actionable service outcomes.

• Neighbourhood Officer | Housing Support Worker | Income Officer