Abi Jordan
Summary
Experienced Airline Cabin Manager with exceptional leadership and communication skills. Enhanced team performance and passenger satisfaction through strategic training and clear directives. Instrumental in implementing service improvements, leading to increased customer loyalty and operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Airline Cabin Manager
EasyJet
10.2024 - Current
- Ensured passenger safety with regular pre-flight briefings.
- Performed check of all onboard facilities before take-off – offering a seamless flying experience.
- Resolved conflicts amongst passengers to maintain peaceful flight environment.
- Managed cabin crew for optimal efficiency and service delivery.
- Mentored junior crew members-aiding their professional development.
- Administered basic medical care to passengers in distress and conveyed important information to qualified medical teams.
- Checked cabin regularly for upkeep requirements and maintained clean, tidy space.
- Assisted special needs passengers during flight, showing sensitivity and empathy.
Cabin Crew
Easyjet
01.2023 - 10.2024
- I carry out safety related duties and security checks several times on a daily basis to ensure that safety is my number one priority
- I work with passengers ranging from infants to elderly and passengers with restricted movement
- I am trained on all aspects of the standard training program which allows me to administer first aid on board, deal with disruptive passengers, emergency procedures if required and of course safety
- I work individually as well as collectively with the rest of my crew to ensure the passengers receive the best possible service in which they will choose to fly with us again
- Fostered good relationships with passengers from diverse cultural backgrounds promoting an inclusive atmosphere onboard.
Waitress
Stirrups Country House Hotel
04.2021 - 12.2022
- I was working as part of the front of house team, my primary roles included; taking orders, serving food, drinks and meeting and greeting the guests
- Conversing with clientele at all levels
- Preparing final billing and taking the payments in the form of cash and point of sale
- Also looked after large groups at private functions, which included Weddings, Birthday’s, Christening’s and Wakes
- Since turning 18, I have been trained on all tasks and working behind the bar
Education
GCSE - Maths, English Language, English Literature, Combined Science, Geography, Drama, Media, Food Preparation
Garth Hill College
09.2015 - 7 2020
NVQ Level 2 Beauty - undefined
Bracknell & Wokingham College
09.2020 - 6 2022
NVQ Level 3 Beauty - undefined
Bracknell & Wokingham College
Skills
- Safety consciousness
- Customer service and communication
- Time-management
- People Management
- First-aid certified
- Active listening
Certification
Cabin Crew Attestation, 02/02/23
Affiliations
- Travelling
- Learning about cultural differences
Timeline
Airline Cabin Manager
EasyJet
10.2024 - Current
Cabin Crew
Easyjet
01.2023 - 10.2024
Waitress
Stirrups Country House Hotel
04.2021 - 12.2022
NVQ Level 2 Beauty - undefined
Bracknell & Wokingham College
09.2020 - 6 2022
GCSE - Maths, English Language, English Literature, Combined Science, Geography, Drama, Media, Food Preparation
Garth Hill College
09.2015 - 7 2020
NVQ Level 3 Beauty - undefined
Bracknell & Wokingham College
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