Alexander Bramall
Burscough,Lancashire
Summary
Experienced cabin crew trainer focused on maximising team success by providing crew members with optimal training and support. Possessing extensive knowledge of safety and emergency procedures within the aviation industry. Detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy. Clear communicator and dedicated educator with an extensive background in aviation. Relates easily to delegates to teach, encourage and mentor future cabin crew. Dependable travel professional skilled in delivering positive customer experiences. Committed to first-class safety standards through rigorous checks and preparations. Motivated team player working proactively to provide exceptional service.
Overview
25
25
years of professional experience
Work history
Airline cabin manager
TUI
Manchester
06.2023 - 10.2023
- Conducted pre-flight briefings to comprehend duty and position of cabin crew during flight.
- Consistently enhanced customer experience, producing flight reports to address passenger concerns and recommend remedial action.
- Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on any changes.
- Regularly monitored cabin throughout flight to verify security.
- Maintained excellent customer satisfaction by managing complaints calmly, professionally and in-line with company policies.
- Increased customer satisfaction by kindly and politely greeting customers when boarding and exiting the aircraft.
- Supervised cabin crew throughout flights, spotting ineffective procedures and managing change.
- Followed company regulations and rules to promote a safe environment for customers and employees.
- Maintained calmness and composure during emergency situations.
- Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
- Performed detailed, engaging in-flight safety briefings to guarantee passenger and crew health and safety.
- Actioned tasks and responsibilities assigned during pre-flight briefings.
- Used weather, route details and passenger information to accurately prepare for trips.
- Performed rigorous pre-flight security checks ahead of take off.
Cabin crew trainer
TUI
Manchester
10.2017 - Current
- Responsible for driving company values through effective training.
- Training new entrants and permanent crew.
- Ensuring crew are trained to the highest standard.
- Driving NPS through effective and engaging training.
- Proven track record of writing service training packages for both new and permanent crew.
- Drive compliance to company standards by reinforcing rules and procedures.
- Identify training needs and recommended action to appropriate manager.
- Assign tasks and responsibilities to crew members based on individual ability and experience.
- Mentor new entrant crew members to improve accuracy and efficiency.
- Role model ideal behaviour and standards at all times.
- Provided regular developmental feedback on employee performance.
- Set positive examples for team members by demonstrating quality service.
- Train crew members in customer service and performance requirements.
- Encourage professional development and goal setting for all crew members.
- Provided one-on-one coaching to employees needing improvement in performance.
- Maintain current knowledge of company standards and up-to-date safety regulations.
Cabin crew member
TUI
Manchester
01.2005 - Current
- Direct customers to assigned seats and provide pre-flight instructions.
- Maintain calmness and composure during emergency situations.
- Conduct pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
- Serve food and beverages to customers on the flight, consistently complying with airline health and safety standards.
- Administer first aid on passengers experiencing medical emergencies.
- Promote and sell duty-free goods to customers.
- Follow company regulations and rules to promote a safe environment for customers and employees.
- Regularly monitor cabin throughout flight to verify security.
- Offer personalised assistance to pregnant, elderly and customers with disabilities.
- Prepare and submit reports regarding issues or concerns to management.
- Address questions and resolve issues and complaints.
- Demonstrate in-flight safety regulations via a presentation to passengers.
- Drive NPS scores through effective leadership.
Cabin crew member
My Travel Airways
Manchester
01.2004 - 10.2004
- Demonstrated in-flight safety regulations presentation to passengers.
- Maintained calmness and composure during emergency situations.
- Regularly monitored cabin throughout flight to verify security.
- Offered personalised assistance to pregnant, elderly and passengers with disabilities.
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- Served food and beverages to customers on the flight, consistently complying with airline health and safety standards.
- Participated in pre-flight meetings to comprehend duty and position of flight attendants during flight.
- Promoted and sold duty-free goods to passengers.
- Addressed questions and resolved issues and complaints.
- Directed passengers to assigned seats and provided pre-flight instructions.
- Administered first aid on passengers experiencing medical emergencies.
Travel advisor
CO OP Travel
Rotherham
01.2003 - 01.2004
- Maximised sales opportunities by cross-selling add-on products, including rewards credit cards and travel insurance.
- Developed long-standing relationships with customers, increasing customer loyalty.
- Secured airline deals.
- Built customer trust, sharing destination knowledge and expertise from personal experiences and educational trips.
- Accommodated customer requests for customisations or modifications as best as possible.
- Prepared comprehensive travel itineraries using accessible formats for customers.
- Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
- Confirmed payment of deposits from customers before commencing with bookings.
- Responded to customer questions, issues and complaints, thinking creatively to formulate effective solutions.
- Conducted thorough market research to maintain advanced knowledge on top destinations and travel trends.
- Offered exemplary service to new and existing customers, helping to build lasting relationships and secure new travel assignments.
- Strived to reach set sales and revenue targets.
- Upsold guest experiences to maximise average booking value.
- Invoiced customers and chased up unpaid bookings to avoid payment delays and balancing issues.
- Conducted calls professionally and politely to maintain excellent service standards.
- Employed strong product and systems knowledge to handle booking enquiries.
Waiter/ Trainer
Pizza Hut
Rotherham
01.2001 - 01.2003
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Managed restaurant closing duties, from cleaning restaurant areas to cashing up tills.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Offered menu recommendations as appropriate, displaying expert knowledge of food and drink pairings.
- Practiced healthy and safety measures to comply with regulations.
Education
GCSEs -
Wath Academy
Rotherham 04.2001 -
A-Levels -
Wath Academy
RotherhamBTEC in cabin crew - Aviation
Dearne Valley College
RotherhamRFX: Recognition of firearms, explosives and incendiaries instructors course -
RFX
DoncasterCertified aviation security instructor -
CAA
UKSkills
- Customer experience
- Presentation management
- Aviation safety regulations
- Leadership and people management
- Stakeholder relationships
- Customer experience management
- Cabin crew training and development
- Brand building and awareness
- Coaching and mentoring
- Multi-market team management
- Operational & compliance awareness
- Attention to detail & standards
Timeline
Airline cabin manager
TUI
06.2023 - 10.2023
Cabin crew trainer
TUI
10.2017 - Current
Cabin crew member
TUI
01.2005 - Current
Cabin crew member
My Travel Airways
01.2004 - 10.2004
Travel advisor
CO OP Travel
01.2003 - 01.2004
GCSEs -
Wath Academy
04.2001 -
Waiter/ Trainer
Pizza Hut
01.2001 - 01.2003
A-Levels -
Wath Academy
BTEC in cabin crew - Aviation
Dearne Valley College
RFX: Recognition of firearms, explosives and incendiaries instructors course -
RFX
Certified aviation security instructor -
CAA