Lynsey Buxton
Ballymena,Antrim
Summary
i offer strong interpersonal and leadership skills, combined with background in customer service and conflict resolution. Knowledgeable about safety procedures and team coordination, ensuring smooth operations and passenger satisfaction. Ready to use and develop communication, problem-solving, and organisational skills which would bring a positive impact to the role of seasonal crew services management.
Overview
15
15
years of professional experience
Work history
Airline cabin manager
easyJet
Belfast international airport , Antrim
2011.02 - Current
- Handled emergency situations calmly, protecting passengers from harm.
- Managed food and beverage service whilst maintaining high hygiene standards.
- Assisted special needs passengers during flight, showing sensitivity and empathy.
- Conducted quality checks on all meals served on board-contributing towards delightful dining experiences.
- Resolved conflicts amongst passengers to maintain peaceful flight environment.
- Managed cabin crew for optimal efficiency and service delivery.
- Coordinated in-flight services, improving overall travel experience.
- Performed check of all onboard facilities before take-off – offering a seamless flying experience.
- Ensured passenger safety with regular pre-flight briefings.
- Demonstrated use of safety equipment efficiently, prioritising passenger safety.
- Liaised effectively with the pilots and ground crew for smooth flight operations.
- Led team training sessions for constant skills improvement.
Education
GCSEs -
Baller community high school
Ballymena, Mid and East Antrim 09/2001 - 06/2006
Higher National Diploma - Travel and tourism
Farm lodge Ballymena college
Ballymena, Mid and East Antrim 09/2006 - 06/2008
Skills
- Leadership and team management
- crew supervision and performance management
- mentoring and coaching when and if needed
- delegation and task prioritisation
- following SOP and safety procedures
- team motivation and engagement
- strong organisational skills
- high accountability and integrity
Timeline
Airline cabin manager
easyJet
2011.02 - Current
GCSEs -
Baller community high school
09/2001 - 06/2006
Higher National Diploma - Travel and tourism
Farm lodge Ballymena college
09/2006 - 06/2008