Abdul Samadh Mohammed Nazer
Liverpool,Merseyside
Summary
Motivated and detail-oriented professional with a blend of warehouse operations, administrative and technical support experience. Skilled in computer applications, communication, process compliance and WMS systems. Eager to contribute to a dynamic warehouse team with a focus on accuracy, safety and efficiency.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Warehouse operative
DHL Burtons Biscuits
Liverpool, Merseyside
2024.09 - Current
- Facilitated smooth workflow by promptly processing incoming stocks.
- Accurately recorded stock using WMS and maintained proper inventory storage.
- Sorting, labelling, and storing goods in appropriate locations within the warehouse to maximize space and accessibility.
- Ensured compliance with health and safety regulations while maintaining a clean work environment.
Customer Service Representative
Sensee Ltd
Birkenhead, Merseyside
2024.05 - 2024.07
- Handled multi-channel customer service (chat, email, outbound calls).
- Resolved customer inquiries and complaints using strong communication skills.
- Managed high volumes of interactions efficiently with a calm and helpful manner
Customer Service Representative
Sensee Ltd
Birkenhead, Merseyside
2023.12 - 2024.03
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Adhered strictly to policies and procedures for continued company compliance.
Technical Support Engineer
Torry Harris Integration Solutions
Bengaluru, Karnataka
2023.02 - 2023.07
- Supporting application 24/7.
- Responsible for team of 5 members at offshore.
- Supported team members during analysis of critical issues and bugs.
- Communicated application status requests to customers, advising on completion timeframes.
- Responded to ticket requests quickly and helpfully within strict SLAs to deliver excellent customer service.
Technical Support Engineer
Tech Mahindra
Bengaluru, Karnataka
2016.10 - 2023.02
- 2nd Line Support for middleware gateway - Secured Data Exchange and Distribution System which handles over 400 components/customers with British Telecom as client.
- Familiar with Linux environment to resolve issues related to application performance, infrastructure and other application-related issues.
- Coordinating with technical teams Design/Development/DBA resources and achieve timely results.
- Carrying out deployment of multiple projects and applications in Linux with frequency of 3-4 deployments/week.
- Performed root cause analysis to identify issues and limit repeat reoccurrence.
- Adequate database knowledge - SQL.
Education
Bachelor of Engineering - Mechanical Engineering
New Horizon College of Engineering
Bengaluru 2012.08 - 2016.07
Skills
- Microsoft Office Suite
- Communication
- Tech Support
- Data Entry
- Inventory Management
- System Compliance
- Team Collaboration
- Independent Working
- Adaptability
- Willingness to Learn
Certification
CompTIA ITF+ certified
Timeline
Warehouse operative
DHL Burtons Biscuits
2024.09 - Current
Customer Service Representative
Sensee Ltd
2024.05 - 2024.07
Customer Service Representative
Sensee Ltd
2023.12 - 2024.03
Technical Support Engineer
Torry Harris Integration Solutions
2023.02 - 2023.07
Technical Support Engineer
Tech Mahindra
2016.10 - 2023.02
Bachelor of Engineering - Mechanical Engineering
New Horizon College of Engineering
2012.08 - 2016.07