Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Abdul Samadh Mohammed Nazer

Liverpool,Merseyside

Summary

Motivated and detail-oriented professional with a blend of warehouse operations, administrative and technical support experience. Skilled in computer applications, communication, process compliance and WMS systems. Eager to contribute to a dynamic warehouse team with a focus on accuracy, safety and efficiency.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Warehouse operative

DHL Burtons Biscuits
Liverpool, Merseyside
09.2024 - Current
  • Facilitated smooth workflow by promptly processing incoming stocks.
  • Accurately recorded stock using WMS and maintained proper inventory storage.
  • Sorting, labelling, and storing goods in appropriate locations within the warehouse to maximize space and accessibility.
  • Ensured compliance with health and safety regulations while maintaining a clean work environment.

Customer Service Representative

Sensee Ltd
Birkenhead, Merseyside
05.2024 - 07.2024
  • Handled multi-channel customer service (chat, email, outbound calls).
  • Resolved customer inquiries and complaints using strong communication skills.
  • Managed high volumes of interactions efficiently with a calm and helpful manner

Customer Service Representative

Sensee Ltd
Birkenhead, Merseyside
12.2023 - 03.2024
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Adhered strictly to policies and procedures for continued company compliance.

Technical Support Engineer

Torry Harris Integration Solutions
Bengaluru, Karnataka
02.2023 - 07.2023
  • Supporting application 24/7.
  • Responsible for team of 5 members at offshore.
  • Supported team members during analysis of critical issues and bugs.
  • Communicated application status requests to customers, advising on completion timeframes.
  • Responded to ticket requests quickly and helpfully within strict SLAs to deliver excellent customer service.

Technical Support Engineer

Tech Mahindra
Bengaluru, Karnataka
10.2016 - 02.2023
  • 2nd Line Support for middleware gateway - Secured Data Exchange and Distribution System which handles over 400 components/customers with British Telecom as client.
  • Familiar with Linux environment to resolve issues related to application performance, infrastructure and other application-related issues.
  • Coordinating with technical teams Design/Development/DBA resources and achieve timely results.
  • Carrying out deployment of multiple projects and applications in Linux with frequency of 3-4 deployments/week.
  • Performed root cause analysis to identify issues and limit repeat reoccurrence.
  • Adequate database knowledge - SQL.


Education

Bachelor of Engineering - Mechanical Engineering

New Horizon College of Engineering
Bengaluru
08.2012 - 07.2016

Skills

  • Microsoft Office Suite
  • Communication
  • Tech Support
  • Data Entry
  • Inventory Management
  • System Compliance
  • Team Collaboration
  • Independent Working
  • Adaptability
  • Willingness to Learn

Certification

CompTIA ITF+ certified

Timeline

Warehouse operative

DHL Burtons Biscuits
09.2024 - Current

Customer Service Representative

Sensee Ltd
05.2024 - 07.2024

Customer Service Representative

Sensee Ltd
12.2023 - 03.2024

Technical Support Engineer

Torry Harris Integration Solutions
02.2023 - 07.2023

Technical Support Engineer

Tech Mahindra
10.2016 - 02.2023

Bachelor of Engineering - Mechanical Engineering

New Horizon College of Engineering
08.2012 - 07.2016

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Abdul Samadh Mohammed Nazer