Abdul Rauf
London,United Kingdom
Summary
Results-driven professional with experience in customer service, research assistance, and teaching. Skilled in feedback collection and analysis, utilising Microsoft Office Suite for effective problem-solving. Committed to delivering quality outcomes through strong communication and analytical capabilities, aiming to contribute to organisational success.
Overview
3
3
Languages
1
1
Certification
6
6
years of post-secondary education
6
6
years of professional experience
Work history
Customer Service Assistant
Mitie Security
London, United Kingdom
2025.12 - Current
- Delivered exceptional customer service, resulting in increased customer loyalty.
- Upheld company policies and procedures to ensure compliance and maintain operational standards.
- Collaborated within the team to enhance the working atmosphere and improve morale.
Lidl Stores Relief Officer
Lodge Security Services
London, United Kingdom
2025.01 - 2025.09
Teaching History & Pakistan Studies
Govt. High School Mangu Taru
Nankana Sahib, Pakistan
2023.04 - 2024.07
Freelancer (Content Writing)
Fiver & Upwork
2022.08 - 2023.03
Internship
Directorate General of Archaeology, Lahore
2022.02 - 2022.07
President
Garrett History Society, IGHS
2021.01 - 2022.01
Education
Masters - International Relations
University of Hertfordshire
Hertford, Hertfordshire 2024.09 - 2025.09
Graduation - History
Govt. College University
Lahore 2018.01 - 2023.01
Skills
- Customer Service
- Problem Solving
- Conflict resolution
- Feedback analysis
- Data Analysis
- Office suite proficiency
- Teaching
Certification
- Second Position in Intermediate, BISE LHR
- PEEF Scholarship, Punjab
- Content Writing, Coursera
- Speak English Professionally, Coursera
- Microsoft Office, ZES Lahore
- Learning English Language, GCUL
- Ancient Egypt and Egyptology, Coursera
- President in IGHS, GCUL
- Distinguished Teachers’ Award
- King’s Cross Station’s Star Officer
- Employee of the Month at Lidl Stores
LANGUAGE
English
Urdu/Hindi
Punjabi
References
References available upon request.
Timeline
Customer Service Assistant
Mitie Security
2025.12 - Current
Lidl Stores Relief Officer
Lodge Security Services
2025.01 - 2025.09
Masters - International Relations
University of Hertfordshire
2024.09 - 2025.09
Teaching History & Pakistan Studies
Govt. High School Mangu Taru
2023.04 - 2024.07
Freelancer (Content Writing)
Fiver & Upwork
2022.08 - 2023.03
Internship
Directorate General of Archaeology, Lahore
2022.02 - 2022.07
President
Garrett History Society, IGHS
2021.01 - 2022.01
Graduation - History
Govt. College University
2018.01 - 2023.01