ABDIHAKIM BURBURSHE
Slough,England
Summary
Offering strong communication and problem-solving skills, with friendly and approachable demeanour. Knowledgeable about handling customer inquiries and providing support through various channels. Ready to use and develop skills in customer interaction, conflict resolution, and teamwork in Operations officer role.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work history
Customer Experience Assistant
GTS Elizabethline
Paddington, City of Westminster
2023.02 - 2026.01
- As a Customer Service Assistant at MTR Elizabeth Line, I excel in delivering outstanding customer service and maintaining a secure environment for all stakeholders. I actively engage in security measures, conduct patrols, and provide assistance to customers by offering guidance and addressing inquiries. My commitment to customer satisfaction and safety is evident in my proactive approach to mitigating risks and enhancing the overall experience for those utilizing our services. Throughout my career, I have achieved notable milestones, reflecting my dedication to upholding high standards in customer service and security.
Customer Services
ASDA
Slough , Berkshire
2021.11 - 2022.02
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Warehouse operative
Brandpath
Slough , Berkshire
2021.08 - 2021.11
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
Communication officer
Himilo Relief and Development Association
Amsterdam
2019.02 - 2020.07
Hotel Receptionist
Joy Hotel
Amsterdam
2018.01 - 2019.01
Service Team
GVB via Randstad
Amsterdam
2018.01 - 2019.01
Orderpicker/Inpakker
Jaffa Bakery
Amsterdam
2017.01 - 2018.01
Club Steward
Ajax Amsterdam
Amsterdam
2013.01 - 2017.01
Import Export Specialist
Suriname Service Line
Amsterdam
2013.01 - 2013.09
Post sorter
PostNL
Amsterdam
2012.01 - 2013.01
Education
International Public Management -
The Hague University of Applied Sciences
The Hague 2014.09 - 2015.07
Import and Export Specialist - undefined
ROC Midden Nederland
Utrecht 2011.09 - 2012.07
International Communication and Media - Communication
HU University of Applied Sciences
Utrecht 2017.01 - 2020.07
Minor -
Haaga-Helia University of Applied Sciences
Helsinki 2018.01 - 2018.05
Skills
- Good at communication, both written and oral
- Ability to analyze and solve problems
- Strong leadership and organizational skills
- Good at Adobe In-design and Photoshop
Languages
English
Dutch
Somali
French
Kiswahili
Finish
Personal Information
Hobbies
- Football
- Basketball
- Walking
- Reading
Timeline
Customer Experience Assistant
GTS Elizabethline
2023.02 - 2026.01
Customer Services
ASDA
2021.11 - 2022.02
Warehouse operative
Brandpath
2021.08 - 2021.11
Communication officer
Himilo Relief and Development Association
2019.02 - 2020.07
Hotel Receptionist
Joy Hotel
2018.01 - 2019.01
Service Team
GVB via Randstad
2018.01 - 2019.01
Minor -
Haaga-Helia University of Applied Sciences
2018.01 - 2018.05
Orderpicker/Inpakker
Jaffa Bakery
2017.01 - 2018.01
International Communication and Media - Communication
HU University of Applied Sciences
2017.01 - 2020.07
International Public Management -
The Hague University of Applied Sciences
2014.09 - 2015.07
Club Steward
Ajax Amsterdam
2013.01 - 2017.01
Import Export Specialist
Suriname Service Line
2013.01 - 2013.09
Post sorter
PostNL
2012.01 - 2013.01
Import and Export Specialist - undefined
ROC Midden Nederland
2011.09 - 2012.07