ABDIHAKIM BURBURSHE
Slough,England
Summary
Offering strong communication and problem-solving skills, with friendly and approachable demeanour. Knowledgeable about handling customer inquiries and providing support through various channels. Ready to use and develop skills in customer interaction, conflict resolution, and teamwork in Operations officer role.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work history
Customer Experience Assistant
GTS Elizabethline
Paddington, City of Westminster
02.2023 - 01.2026
- As a Customer Service Assistant at MTR Elizabeth Line, I excel in delivering outstanding customer service and maintaining a secure environment for all stakeholders. I actively engage in security measures, conduct patrols, and provide assistance to customers by offering guidance and addressing inquiries. My commitment to customer satisfaction and safety is evident in my proactive approach to mitigating risks and enhancing the overall experience for those utilizing our services. Throughout my career, I have achieved notable milestones, reflecting my dedication to upholding high standards in customer service and security.
Customer Services
ASDA
Slough , Berkshire
11.2021 - 02.2022
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Warehouse operative
Brandpath
Slough , Berkshire
08.2021 - 11.2021
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
Communication officer
Himilo Relief and Development Association
Amsterdam
02.2019 - 07.2020
Hotel Receptionist
Joy Hotel
Amsterdam
01.2018 - 01.2019
Service Team
GVB via Randstad
Amsterdam
01.2018 - 01.2019
Orderpicker/Inpakker
Jaffa Bakery
Amsterdam
01.2017 - 01.2018
Club Steward
Ajax Amsterdam
Amsterdam
01.2013 - 01.2017
Import Export Specialist
Suriname Service Line
Amsterdam
01.2013 - 09.2013
Post sorter
PostNL
Amsterdam
01.2012 - 01.2013
Education
International Public Management -
The Hague University of Applied Sciences
The Hague 09.2014 - 07.2015
Import and Export Specialist - undefined
ROC Midden Nederland
Utrecht 09.2011 - 07.2012
International Communication and Media - Communication
HU University of Applied Sciences
Utrecht 01.2017 - 07.2020
Minor -
Haaga-Helia University of Applied Sciences
Helsinki 01.2018 - 05.2018
Skills
- Good at communication, both written and oral
- Ability to analyze and solve problems
- Strong leadership and organizational skills
- Good at Adobe In-design and Photoshop
Languages
English
Dutch
Somali
French
Kiswahili
Finish
Personal Information
Hobbies
- Football
- Basketball
- Walking
- Reading
Timeline
Customer Experience Assistant
GTS Elizabethline
02.2023 - 01.2026
Customer Services
ASDA
11.2021 - 02.2022
Warehouse operative
Brandpath
08.2021 - 11.2021
Communication officer
Himilo Relief and Development Association
02.2019 - 07.2020
Hotel Receptionist
Joy Hotel
01.2018 - 01.2019
Service Team
GVB via Randstad
01.2018 - 01.2019
Minor -
Haaga-Helia University of Applied Sciences
01.2018 - 05.2018
Orderpicker/Inpakker
Jaffa Bakery
01.2017 - 01.2018
International Communication and Media - Communication
HU University of Applied Sciences
01.2017 - 07.2020
International Public Management -
The Hague University of Applied Sciences
09.2014 - 07.2015
Club Steward
Ajax Amsterdam
01.2013 - 01.2017
Import Export Specialist
Suriname Service Line
01.2013 - 09.2013
Post sorter
PostNL
01.2012 - 01.2013
Import and Export Specialist - undefined
ROC Midden Nederland
09.2011 - 07.2012