Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
GIHAN THENNAKOONLAGE

GIHAN THENNAKOONLAGE

London,United Kingdom

Summary

A skilled professional with expertise in computer hardware and ticketing knowledge, complemented by strong communication abilities in both English and Japanese. Demonstrates proficiency in executing emergency procedures, ensuring safety and efficiency. Committed to leveraging language skills and technical knowledge to enhance operational effectiveness in dynamic environments.

Driven professional with focus on customer satisfaction and problem-solving. Proficient in communication and conflict resolution, bringing valuable skills to enhance customer interactions. Committed to creating positive experiences that foster customer loyalty and business growth.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Customer Experience Assistant

MTR ELIZABETH LINE
London
07.2024 - Current
  • Company Overview: I have 8 month of Experience on Customer Service Experience in Elizabeth Line
  • Maintained accurate product knowledge, resulting in informed recommendations.
  • Coordinated emergency response procedures, ensuring safety at all times.
  • Resolved issues quickly during peak hours, maintaining high levels of customer satisfaction.

Cashier

Family Mart
Tokyo
07.2023 - 02.2024
  • I DO ALL THINGS IN THE SHOP (ex: cashier , shop keeper , stocking , place orders & cleaning )

Web Developing & Computer Repairing

Chilaw
02.2023 - 06.2023
  • Company Overview: I DO MY OWN BUSINESS & HELP OTHERS IN TECHNOLOGY
  • I DO MY OWN BUSINESS & HELP OTHERS IN TECHNOLOGY
  • I DO MY OWN BUSINESS & HELP OTHERS IN TECHNOLOGY

Cashier

AICT
Colombo
03.2022 - 04.2023
  • CASHIER
  • SHOP KEEPER
  • PLACE ORDERS
  • CLEANING
  • GOOD SPEAKING SKILLS

Education

A/L - TECHNOLOGY STREAM, INFORMATION TECHNOLOGY (C), ENGINEERING TECHNOLOGY (S), SCIENCE FOR TECHNOLOGY (S)

Ananda National College
10.2020 - 01.2023

2 YEAR COURSE - undefined

Joto Japanese Language School

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AICT
03.2022 - 04.2023

Skills

  • Computer Hardware
  • Good Speaking Skills
  • Japanese
  • English
  • Ticketing knowledge
  • Emergency procedure execution
  • Passenger welfare concern
  • Customer complaints management
  • Rail network awareness
  • Train dispatching proficiency
  • Platform protocols familiarity

Personal Information

Nationality: Sri Lankan

Timeline

Customer Experience Assistant

MTR ELIZABETH LINE
07.2024 - Current

Cashier

Family Mart
07.2023 - 02.2024

Web Developing & Computer Repairing

02.2023 - 06.2023

Cashier

AICT
03.2022 - 04.2023

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AICT
03.2022 - 04.2023

A/L - TECHNOLOGY STREAM, INFORMATION TECHNOLOGY (C), ENGINEERING TECHNOLOGY (S), SCIENCE FOR TECHNOLOGY (S)

Ananda National College
10.2020 - 01.2023

2 YEAR COURSE - undefined

Joto Japanese Language School
GIHAN THENNAKOONLAGE