Fatemeh Keyhani
London
Summary
Dynamic and customer-focused professional with a strong background in library services, IT support, and team supervision. Proven ability to troubleshoot IT issues, manage library operations, and deliver high-quality customer service in academic environments. Experienced in leading teams, coordinating shifts, and managing multiple projects to meet deadlines efficiently. Skilled in assisting diverse user groups, including students, staff, and local community members, with library resources and services. Proficient in using various software applications, with excellent communication and multitasking abilities, and a proactive, flexible approach to challenges.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Customer Experience Assistant
University of West London
London
09.2024 - Current
- Troubleshooting IT inquiries such as Wi-Fi connection, using library's databases, and assisting students on how to use LibSearch.
- Collaborated with team of Student Library and IT Assistants to complete various library projects, conduct library tours, manage book reservations, and respond to student and staff enquiries.
- Assisted local Ealing residents and alumni in accessing and utilising library services effectively.
- Assisting librarians and managers in different projects.
- Handled phone inquiries, providing support and solutions to library members' challenges and questions, and guiding them to appointed staff to seek help.
Library and IT Student Assistant
University of West London
London
02.2024 - 09.2024
- Helping students with variety of inquiries at library help desk, including how to find their course material on library's system, how students can use library's tools and equipment (printers, computers, and room reservations).
- Oversaw daily inspections to ensure library's equipment and spaces met required standards for students, and staff to use.
- Helping students and other library members to sort out any issues with their accounts, and ensuring service to all members.
- Assisted students and staff in accessing online resources, resolving any issues they encountered with ease of access.
- Holding library tours for students in inductions, making them familiar with library spaces.
- Creating reports on library projects, and sending them to appointed staff.
Supervisor
Dashte Talaei
Ilam
01.2020 - 08.2023
- Supervising a team of three engineers, managing their schedules, and coordinating shift rotations to ensure smooth operations and optimal productivity.
- Managing various tasks and projects, ensuring the team stayed on track and met all deadlines successfully, such as lab work on different patches of wheat, ensuring appropriate temperature and humidity of stored wheat, etc.
- Regular check-ins with team members to discuss any challenges and review progress made.
- Developed a company database to efficiently store critical information, ensuring timely access and streamlined data management.
- Ensured seamless workflow and compliance during health department inspections.
Education
Bachelor of Science - English language and linguistics
Shahid Beheshti University
London 09.2016 - 09.2020
Master of Science - Artificial Intelligence
University of West London
Ealing 09.2023 - 09.2024
Skills
- Proficient in MS Office, and social media platforms
- Proficient in using different software, and technology
- Strong verbal communication
- Multitasking
- Flexible, and proactive
- Excellent verbal and written communication skills
Timeline
Customer Experience Assistant
University of West London
09.2024 - Current
Library and IT Student Assistant
University of West London
02.2024 - 09.2024
Master of Science - Artificial Intelligence
University of West London
09.2023 - 09.2024
Supervisor
Dashte Talaei
01.2020 - 08.2023
Bachelor of Science - English language and linguistics
Shahid Beheshti University
09.2016 - 09.2020
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