Zuzanna Tkaczyk
Slough,Berkshire
Summary
Friendly Passenger Service Agent with over 10 years of experience in customer facing jobs. Dedicated and detail-oriented professional with experience in travel document verification, checking in passengers, and visa checks. Proven expertise in boarding gate procedures, and passport and visa regulations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Passenger service agent
Cobalt Ground Solutions
London, Hounslow
09.2022 - Current
- Checking in luggage and confirming carry-on items meet security requirements.
- Assisting elderly passengers and those with special needs, showcasing empathy and care.
- Responsible for checking in passengers and creating boarding passes.
- Assistance in relying airline rules about oversized/heavy luggage and carry-on to passengers checking in.
- Staying update on changes to travel regulations and required documentation.
- Reviewing passports and travel documentation, issuing boarding passes upon completion.
Team leader
Moto Hospitality
Reading, Berkshire
05.2019 - 08.2022
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Handled stock control duties diligently preventing overstocking or shortages.
- Provided support to manager during audits, ensuring accurate reports.
- Provided excellent customer service for travellers' satisfaction.
- Provided excellent customer service with polite interactions.
- Matched purchase orders for store with invoices and recorded the necessary information.
- Participated in quarterly stock take, reducing ingredient wastage.
Waitress
Bill's Resturant
Reading, Berkshire
01.2019 - 04.2019
- Utilised professional communication skills to resolve customer complaints.
- Prepared tables for guests and reset tables between customers.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Greeted and escorted guests to tables.
- Increased order value by upselling sides, drinks and desserts.
Key account manager
Lasido Textile Sp. z o. o.
Warsaw, Mazowieckie
02.2018 - 08.2018
- Led client negotiations and supply contracts to achieve cost-effective outcomes.
- Sent variety of clothes projects and materials to clients.
- Negotiated deals, gained competitive prices.
- Found the best offer prices for clients for their requested projects.
- Kept large amount of suppliers to client stores.
- Negotiated product prices with suppliers to secure beneficial deals.
senior Passenger service agent
LS Airport Services S.A.
Warszawa, Mazowieckie
08.2014 - 01.2018
- Stayed updated on changes to travel regulations and required documentation.
- Controlled boarding gates procedures for LOT Polish Airlines with team of 1-6 work colleagues.
- Worked in time pressure to assure all passengers are on board, flights are going on timed with no issues on departures.
- Ensured compliance with aviation safety and security regulations.
- Processed upgrade sales on long hole flights.
- Asked passengers who would be willing to change their itinerary for monetary compensation on oversold flights.
- provided excellent customer service to passengers in person.
Education
Certificate of Higher Education -
Jan III Sobieski
Warszawa 08/2010 - 05/2013
Skills
- Travel document verification
- Checking in passengers
- Visa checks
- Employee training
- Boarding gate procedures
- Passport and visa regulations
- Computer terminal operations
- Aircraft boarding procedures
- Customer service excellence
- PA announcement delivery
Languages
Polish
Native
English
Advanced
Affiliations
- Travelling
- Drawing and painting
- Make-up
- Nail art
Certification
Highfield Level 3 Award in Emergency First Aid at Work (RQF)
Timeline
Passenger service agent
Cobalt Ground Solutions
09.2022 - Current
Team leader
Moto Hospitality
05.2019 - 08.2022
Waitress
Bill's Resturant
01.2019 - 04.2019
Key account manager
Lasido Textile Sp. z o. o.
02.2018 - 08.2018
senior Passenger service agent
LS Airport Services S.A.
08.2014 - 01.2018
Certificate of Higher Education -
Jan III Sobieski
08/2010 - 05/2013
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