Sarah Mahoney
Crawley,WSX
Summary
Dedicated aviation professional with extensive expertise and the use of Altea and Amadeus systems, with a strong understanding of airline codes and travel document verification. Demonstrates comprehensive knowledge of security check protocols, immigration policies, and international customs rules. Committed to ensuring passenger confidentiality and safety through effective boarding supervision and check-in procedures. Career goal: to enhance operational efficiency in a dynamic airport environment while maintaining high standards of customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Qatar Airways
Crawley, UK
05.2024 - Current
- Use of Altea and Amadeus
- Accelerated check-in process by verifying passenger documents promptly.
- Resolving customer issues
- Queue control
- Welcome host
- Checked passengers' tickets swiftly to streamline boarding procedures.
- Handling agent for British Airways, Singapore airlines, Vueling, Air India, Qatar Airways, Iberia
- Liaised with security personnel to address potential threats and implement emergency-response protocols.
- Communicated flight delays or cancellations with passengers, maintaining transparency and trust.
- Ensured timely departure of flights by managing pre-boarding activities efficiently.
- Managed over 50 customers per day.
Assistant Manager
Black Swan
Pease Pottage, UK
08.2023 - 09.2023
- Handled stock control duties diligently preventing overstocking or shortages.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Monitored sales performance regularly adjusting strategies as required.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Improved customer service by implementing new procedures and protocols.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Managed daily operations to ensure smooth running of the shop floor.
Duty Manager/Supervisor
Coaching Halt Marstons
Crawley, UK
03.2022 - 05.2023
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Ensured customer satisfaction with prompt problem resolution.
- Promoted a safe working environment by enforcing health and safety regulations strictly.
- Liaised with suppliers regularly, maintaining strong business relationships.
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Managed front-of-house operations to maintain a high level of service.
Care Assistant
Classic Care Services Limited
Crawley, UK
09.2021 - 05.2023
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Collaborated with healthcare team for effective patient care delivery.
- Respected privacy and dignity of each resident during provision of care services.
- Delivered excellent customer service by addressing concerns of patients' families.
Receptionist/Administrator
Travelodge UK
Crawley, UK
02.2015 - 07.2019
- Handled appointment scheduling to ensure smooth daily operations.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained accurate logs of visitor entries for security purposes.
- Maintained an organised reception area for a professional business environment.
Education
GCSE - English
Boundstone Community College
07.2001
GCSE - Mathematics
Boundstone Community College
GCSE - Science
Boundstone Community College
2001
Skills
- Use of Altea and Amadeus
- Understanding airline codes
- Security check protocols
- Knowledge of immigration policies
- Airport safety protocols
- Flight check-in
- Travel document verification
- Check-In system operation
- Aircraft boarding procedures
- Passenger assistance
Personal Information
Willing To Relocate: Dubai
Certification
- Certificates available on request
- hospitality
- customer services
- first aid
Timeline
Passenger Service Agent
Qatar Airways
05.2024 - Current
Assistant Manager
Black Swan
08.2023 - 09.2023
Duty Manager/Supervisor
Coaching Halt Marstons
03.2022 - 05.2023
Care Assistant
Classic Care Services Limited
09.2021 - 05.2023
Receptionist/Administrator
Travelodge UK
02.2015 - 07.2019
GCSE - English
Boundstone Community College
GCSE - Mathematics
Boundstone Community College
GCSE - Science
Boundstone Community College
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