Zuzanna Mirga
Clacton-on-Sea,United Kingdom
Summary
Results-driven finance professional specialising in credit control, debt recovery, and financial reporting. Delivers effective month-end support through payment processing and account reconciliation. Enhances financial operations and customer relationships, driving organisational success.
Overview
6
6
years of professional experience
Work history
Billing Controller & Credit Controller
Aria Care/CareUK
2025.01 - 2026.06
- Progressed from Finance Assistant to Billing Controller and subsequently into a Credit Control role, reflecting strong performance and increasing responsibility across billing, credit control, and sales ledger functions.
- Manage customer accounts across multiple care homes, ensuring accurate invoicing, timely query resolution, and effective recovery of outstanding balances.
- Successfully reduced aged debt, including balances over 150 days, through proactive account management and strong relationships with Next of Kin, Local Authorities, NHS funding teams, and internal stakeholders.
- Support account reconciliations, month-end processes, reporting, and financial controls, while collaborating with operational and finance teams to resolve complex billing issues.
- Played a key role in a finance system migration project, supporting data accuracy and process improvements across billing and credit control workflows.
Credit Controller
Sanctuary Personnel
2024.07 - 2025.01
- Managed a portfolio of customer accounts, proactively chasing overdue invoices via phone, email, and written communication
- Reduced aged debt by maintaining consistent follow-up schedules and building effective client relationships
- Investigated and resolved invoice disputes, collaborating with sales and operations teams to achieve timely payment
- Performed account reconciliations and cash allocation to ensure accurate ledger balances
- Monitored credit limits and escalated high-risk accounts where necessary
- Delivered training to overseas finance teams, improving process consistency and operational efficiency
- Produced aged debt reports to support management decision-making and prioritisation of collections
Trading Assistant
Sainsbury's
2022.01 - 2024.07
- Worked in a fast-paced retail environment developing strong customer service, organisation, and teamwork skills
- Managed stock replenishment, merchandising, and operational support
Front of House Supervisor
Parkdean Resorts
2021.03 - 2021.11
- Managed restaurant operations and led a small team, improving service standards and reducing wastage
Sandwich Artist
Subway
2020.05 - 2021.05
- Delivered customer service and maintained food safety standards during peak periods
Rescue Co-Ordinator
Call Assist
2020.01 - 2021.03
- Coordinated roadside assistance services and handled high-volume calls in a 24/7 environment to provide timely support for customers.
Education
BA (Hons) - Banking and Finance (1st Class Honours)
University of Essex
Essex, United Kingdom 10/2021 - 07/2024
BTEC - Business Management (Distinction)
Colchester Institute
Colchester, United Kingdom 09/2019 - 06/2021
GCSEs - Business Studies
Clacton Coastal Academy
Clacton-on-Sea, United Kingdom 09/2014 - 07/2019
Skills
Credit Control & Debt Recovery
Billing & Sales Ledger Management
Payment processing
Account reconciliation
Debt analysis
Month-end support
Financial Reporting
Process improvement
Customer Relationship Management
Accomplishments
- Recognised for strong performance and progressed from Finance Assistant to Billing Controller, while supporting the reduction of outstanding balances through proactive account management and timely follow-ups.
- Successfully improved collection timelines across assigned accounts through structured follow-up and relationship management.
Timeline
Billing Controller & Credit Controller
Aria Care/CareUK
2025.01 - 2026.06
Credit Controller
Sanctuary Personnel
2024.07 - 2025.01
Trading Assistant
Sainsbury's
2022.01 - 2024.07
Front of House Supervisor
Parkdean Resorts
2021.03 - 2021.11
Sandwich Artist
Subway
2020.05 - 2021.05
Rescue Co-Ordinator
Call Assist
2020.01 - 2021.03
BA (Hons) - Banking and Finance (1st Class Honours)
University of Essex
10/2021 - 07/2024
BTEC - Business Management (Distinction)
Colchester Institute
09/2019 - 06/2021
GCSEs - Business Studies
Clacton Coastal Academy
09/2014 - 07/2019