Overview
Work history
Education
Skills
Languages
Timeline
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Zoe Yule

Glasgow,Glasgow City

Overview

1
1
year of professional experience

Work history

Carehome Receptionist

Rubislaw Park Care
Aberdeen, Aberdeen City
12.2023 - 07.2024
  • Maintained an organised reception area for a professional business environment.
  • Delivered front of house duties with warm and professional manner.
  • Maintained accurate logs of visitor entries for security purposes.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Upheld confidentiality with sensitive information handling procedures.
  • Utilised multi-line telephone system to manage incoming calls effectively.
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Managed high volume of incoming calls from multi-line telephone system and documented messages.

Education

Scottish Qualifications Certificate -

Albyn School
Aberdeen
08/2020 - 08/2022

Scottish Qualifications Certificate -

Albyn School
Aberdeen
06/2022 - 08/2023

Scottish Qualifications Certificate -

Albyn School
Aberdeen
06/2023 - 08/2024

Skills

  • By taking part in a young enterprise group I worked in a team with my classmates in order to create a product and publish a report on our journey as a team This proved to be successful as we made it to the Young Enterprise Grampian Final
  • I have participated in school netball alongside my peers competing in tournaments and matches which helped me improve my communication with others than my classmates
  • Since being elected for the role of House Captain, I have improved my organisational skills as the role includes organising house events to raise money for charity One of these events includes a dance competition whereby I choreographed the winning dance and taught it to the members taking part
  • Being a House Captain I also attend fortnightly meetings with other house captains to plan charity events and communicate with those in my house to ensure the events are enjoyable for everyone
  • Also in my final year of school I am taking part in a paired maths program and paired reading program where I have been paired with a pupil from the primary school in order to assist them in developing their reading and mathematical skills In these sessions I am responsible in teaching the student the correct method in the subject
  • During my time at my previous place of work, I maintained a professional attitude and appearance as a receptionist and answered phone calls appropriately



Languages

English
Native
French
Upper intermediate
Spanish
Intermediate

Timeline

Carehome Receptionist

Rubislaw Park Care
12.2023 - 07.2024

Scottish Qualifications Certificate -

Albyn School
08/2020 - 08/2022

Scottish Qualifications Certificate -

Albyn School
06/2022 - 08/2023

Scottish Qualifications Certificate -

Albyn School
06/2023 - 08/2024

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Zoe Yule