Summary
Overview
Work history
Education
Skills
Languages
Timeline
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ZOE WILSON

ZOE WILSON

Winchburgh,Scotland

Summary

Operations Manager with over 10 years of experience in hospitality, specializing in cost reduction and operational efficiency. Proven track record in team leadership and sales management, implementing process improvements that drive results. Skilled in analysing industry trends to uncover growth opportunities in both the team and the business. Strong communicator and problem solver, dedicated to building motivated teams for optimal performance.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work history

Food and Beverage Manager

Dakota Hotel
Queensferry, Edinburgh
11.2024 - Current
  • Team training and developing, specifically coaching and growing the bar and restaurant manager into their roles.
  • Participated in recruitment processes to add valuable additions to the team who shared the company's commitment towards excellent service provision.
  • Oversaw all operations for smooth service during peak hours.
  • Fostered a positive work environment that encouraged teamwork and improved morale amongst staff members.
  • Assessed performance of individual team members regularly, identifying areas of improvement or commendable effort promptly.
  • Duty manager shifts looking after the hotel when the hotel manager is off duty.
  • Enhanced customer satisfaction by implementing innovative food and beverage menus.
  • Maintaining strict cleanliness protocols across the entire establishment, reinforcing hygiene standards consistently upheld by staff members, in an continuous audit ready culture.
  • Monitored budget allocation closely to prevent overspending whilst maintaining operational efficiency.

Food and Beverage Operations Manager

Cromlix Hotel
Kinbuck, Stirling
08.2023 - 11.2024
  • Conducted regular staff training to elevate service standards.
  • Streamlined food and beverage operations to optimise guest experience.
  • Developed innovative menu items with kitchen team to boost customer engagement.
  • Managed daily food and beverage operations to ensure seamless restaurant functioning.
  • While working at Cromlix won various accolades including best hotel in Scotland in the AA awards, awarded a Michelin Key and Rural hotel of the year award.

Deputy Operations Manager Food & Beverage

Rusacks St Andrews
St Andrews , Fife
03.2021 - 04.2023
  • Forecasted food and beverage revenue to optimise operational budgeting.
  • Managed procurement processes for food, beverages, and necessary supplies.
  • Led training and development initiatives for 150 team members.
  • Implemented Navitas and Totara online training portals to enhance staff skills.
  • Oversaw rostering and holiday planning for optimal workforce allocation.
  • Executed stock management to maintain inventory levels.
  • Directed recruitment and onboarding processes for new staff.
  • Presented financial reports to directors and stakeholders to ensure strategic alignment.

Restaurant and Bar Manager

The Fort Hotel
Dundee, Dundee
01.2018 - 03.2021
  • Managed day-to-day operations of the wine bar and restaurant.
  • Executed stock control measures to maintain optimal inventory levels.
  • Led recruitment and management of team members to ensure high performance.
  • Implemented due diligence records, including HACCP, COSHH, and allergen matrix.
  • Onboarded new team members while ensuring right to work checks were completed.
  • Developed rostering and holiday planning systems for efficient staff scheduling.
  • Established comprehensive cleaning schedules for bar and restaurant areas.
  • Relationship building with suppliers to create and implement menus with relevant trends.

Education

Jewellery and Metal Design BDES -

University of Dundee
03.2012 - 06.2016

Skills

  • Stock control
  • Leading & Developing teams
  • Financial and cash flow analysis
  • Relationship building
  • Multi-site operations
  • Profit and loss analysis
  • Process improvement strategies

Languages

English

Timeline

Food and Beverage Manager

Dakota Hotel
11.2024 - Current

Food and Beverage Operations Manager

Cromlix Hotel
08.2023 - 11.2024

Deputy Operations Manager Food & Beverage

Rusacks St Andrews
03.2021 - 04.2023

Restaurant and Bar Manager

The Fort Hotel
01.2018 - 03.2021

Jewellery and Metal Design BDES -

University of Dundee
03.2012 - 06.2016

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ZOE WILSON