ZOE WILSON
Winchburgh,Scotland
Summary
Operations Manager with over 10 years of experience in hospitality, specializing in cost reduction and operational efficiency. Proven track record in team leadership and sales management, implementing process improvements that drive results. Skilled in analysing industry trends to uncover growth opportunities in both the team and the business. Strong communicator and problem solver, dedicated to building motivated teams for optimal performance.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Food and Beverage Manager
Dakota Hotel
Queensferry, Edinburgh
2024.11 - Current
- Team training and developing, specifically coaching and growing the bar and restaurant manager into their roles.
- Participated in recruitment processes to add valuable additions to the team who shared the company's commitment towards excellent service provision.
- Oversaw all operations for smooth service during peak hours.
- Fostered a positive work environment that encouraged teamwork and improved morale amongst staff members.
- Assessed performance of individual team members regularly, identifying areas of improvement or commendable effort promptly.
- Duty manager shifts looking after the hotel when the hotel manager is off duty.
- Enhanced customer satisfaction by implementing innovative food and beverage menus.
- Maintaining strict cleanliness protocols across the entire establishment, reinforcing hygiene standards consistently upheld by staff members, in an continuous audit ready culture.
- Monitored budget allocation closely to prevent overspending whilst maintaining operational efficiency.
Food and Beverage Operations Manager
Cromlix Hotel
Kinbuck, Stirling
2023.08 - 2024.11
- Conducted regular staff training to elevate service standards.
- Streamlined food and beverage operations to optimise guest experience.
- Developed innovative menu items with kitchen team to boost customer engagement.
- Managed daily food and beverage operations to ensure seamless restaurant functioning.
- While working at Cromlix won various accolades including best hotel in Scotland in the AA awards, awarded a Michelin Key and Rural hotel of the year award.
Deputy Operations Manager Food & Beverage
Rusacks St Andrews
St Andrews , Fife
2021.03 - 2023.04
- Forecasted food and beverage revenue to optimise operational budgeting.
- Managed procurement processes for food, beverages, and necessary supplies.
- Led training and development initiatives for 150 team members.
- Implemented Navitas and Totara online training portals to enhance staff skills.
- Oversaw rostering and holiday planning for optimal workforce allocation.
- Executed stock management to maintain inventory levels.
- Directed recruitment and onboarding processes for new staff.
- Presented financial reports to directors and stakeholders to ensure strategic alignment.
Restaurant and Bar Manager
The Fort Hotel
Dundee, Dundee
2018.01 - 2021.03
- Managed day-to-day operations of the wine bar and restaurant.
- Executed stock control measures to maintain optimal inventory levels.
- Led recruitment and management of team members to ensure high performance.
- Implemented due diligence records, including HACCP, COSHH, and allergen matrix.
- Onboarded new team members while ensuring right to work checks were completed.
- Developed rostering and holiday planning systems for efficient staff scheduling.
- Established comprehensive cleaning schedules for bar and restaurant areas.
- Relationship building with suppliers to create and implement menus with relevant trends.
Education
Jewellery and Metal Design BDES -
University of Dundee
2012.03 - 2016.06
Skills
- Stock control
- Leading & Developing teams
- Financial and cash flow analysis
- Relationship building
- Multi-site operations
- Profit and loss analysis
- Process improvement strategies
Languages
English
Timeline
Food and Beverage Manager
Dakota Hotel
2024.11 - Current
Food and Beverage Operations Manager
Cromlix Hotel
2023.08 - 2024.11
Deputy Operations Manager Food & Beverage
Rusacks St Andrews
2021.03 - 2023.04
Restaurant and Bar Manager
The Fort Hotel
2018.01 - 2021.03
Jewellery and Metal Design BDES -
University of Dundee
2012.03 - 2016.06