Zoe Swift

Supervise large, high-performing team, assigning cleans to prepare accommodations for guests with varying arrival times while executing strategies to enhance cleanliness scores and overall NPS.

Some of my roles include;

• Training new staff members to ensure consistent service quality.
• Handling complaints, resulting in improved customer relations.
• Liaised with maintenance team to ensure timely repairs, improving guest satisfaction.
• Improved staff retention levels through engaging training, motivational reward schemes and inspiring leadership.
• Ensured compliance with health and safety regulations, maintaining safe environments for guests and staff alike.

Directed small seasonal team while balancing responsibilities between Owner and Guest priorities. Some of those responsibilities included;

• Coordinated daily operations to ensure seamless service delivery across all touchpoints.
• Facilitated communication between guests and staff to address concerns promptly and effectively.
• Conducted regular training sessions for staff to improve service techniques and guest engagement.
• Managed booking systems to streamline reservations and optimize guest flow during peak times.
• Analyze feedback to gather guest insights and drive continuous improvement across multiple departments
• Assisted in planning special events and activities designed to enrich owner experiences and maximizing owner NPS

Identical duties to Pendine Sands

During this short time, I was responsible for;

• Coordinating communication between sales team and clients to resolve inquiries efficiently.
• Assisted in development of sales reports to analyse performance and identify trends.
• Maintained accurate records of transactions to ensure compliance with company policies.
• Delivered outstanding administrative support for smooth sales operations.
• Managed office supplies inventory ensuring always well-stocked.
• Managing the After Sales process and ensuring a quick resolution was found, coordinating job sheets for the in-house Maintenance Team
• Conducting PDIs on newly delivered Holiday Homes, reporting faults on multiple systems and coordinating repair work with outside contractors