Abhinav Shukla
Scotland,United Kingdom
Summary
Charismatic hospitality worker offers commitment to personal and professional development. Thrives in guest-centred environments with consistently positive feedback.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work history
Accommodation Manager
MGM Hotels
Scotland
2025.07 - Current
- Provided excellent customer service, resulting in repeat bookings from satisfied guests.
- Ensured compliance with health and safety regulations, maintaining safe environments for guests and staff alike.
- Collaborated with housekeeping team to maintain impeccable accommodation standards.
- Trained new staff members to ensure consistent service quality.
- Developed staff rota system which improved operational efficiency.
- Improved customer satisfaction by implementing more efficient room allocation system.
- Tested security, safety and fire alarms regularly to uphold safety standards.
- Facilitated team meetings, promoting open communication and collaboration.
- Conducted staff appraisals and evaluations, fostering continuous improvement and development.
- Oversaw inventory and stock management, optimising levels for operational continuity.
- Handled guest complaints to protect brand reputation.
- Directed bar, restaurant and room service activities to promote sales and guarantee customer satisfaction.
- Tackled food waste by refining kitchen practices, resulting in reduced costs.
- Kept back of house accounts and records updated, enabling clear performance monitoring.
- Oversaw emergency procedures and administered first aid.
- Enforced health and safety procedures to prioritise staff and customer wellbeing.
Reception Manager
Renaissance, Bath Road
Heathrow, United Kingdom
2023.02 - 2025.07
- Promoted within 710-bedroom Renaissance Heathrow property, leading Front Desk operations in high-volume, brand-driven environment while consistently delivering Marriott service standards
- Champion “Put People First” culture by coaching, developing, and empowering associates, resulting in strong engagement and internal promotions
- Drive operational excellence across arrivals, departures, airline crews, group movements, and irregular operations, ensuring seamless guest experiences
- Lead service recovery with integrity and empathy, transforming challenges into positive guest loyalty moments
- Collaborate cross-functionally with Housekeeping, Revenue, Security, and Engineering to support room readiness, VIP arrivals, and guest recognition
- Support financial and operational controls including credit procedures, occupancy management, and overbooking strategies
- Act as Manager on Duty / Night Manager when required, confidently leading teams through complex operational and safety situations
Front Office Supervisor
ITC Hotels Limited
Chennai, India
2014.01 - 2018.01
- Delivered first-class reception, food, and beverage service across hotel facilities.
- Checked in guests and provided room keys and hotel maps.
- Prepared customer bills and processed payments upon checkout.
- Greeted guests warmly and professionally for positive first impressions.
- Ensure smooth check-in & check-out process.
- Answered guest calls and resolved queries promptly and politely.
- Offered flexible working hours to meet varying hotel demands.
- Encouraged guests to complete satisfaction surveys to aid hotel improvements.
- Offered current, accurate advice on optional solutions for concerns.
- Advised customers on availability, pricing, and location of products.
- Obtained feedback from customers to improve service experience.
Trainee
The Leela Mumbai
Mumbai
2011.01 - 2011.03
- Got trained in all four major departments like Front Office, Housekeeping, Food and Beverage Service, and Food production for three months.
Education
Master of Science - International Hotel and Tourism Management
Oxford Brookes University
Oxford, United Kingdom 2022.01 - 2023.01
Bachelor of Science - Hotel Management
SRM Institute of Hotel Management
Chennai, India 2010.01 - 2013.01
Skills
- PMS Expertise (Opera / Host/ Fourth HR )
- Microsoft office suite proficiency
- Hospitality standards awareness
- Property management software proficiency(Opera/Host/Fourth HR)
- Fire safety regulations understanding
- Customer Service
- Health and Safety
- Dispute resolution abilities
- Conflict management
LANGUAGES
Fluent in English, Hindi, and Marathi.
REFERENCES
References available upon request
References
References available upon request.
Timeline
Accommodation Manager
MGM Hotels
2025.07 - Current
Reception Manager
Renaissance, Bath Road
2023.02 - 2025.07
Master of Science - International Hotel and Tourism Management
Oxford Brookes University
2022.01 - 2023.01
Front Office Supervisor
ITC Hotels Limited
2014.01 - 2018.01
Trainee
The Leela Mumbai
2011.01 - 2011.03
Bachelor of Science - Hotel Management
SRM Institute of Hotel Management
2010.01 - 2013.01