Michael MacKenna
Fort William,Highland
Summary
Accomplished professional with extensive expertise in operations management and hospitality, demonstrating proficiency in budgeting, facility maintenance, and health and safety regulations. Adept at fostering engaging leadership and innovative thinking to drive process improvements and enhance customer relations. Proven track record in staff recruitment, training, and development, with a strong focus on sustainability practices and risk assessment techniques. Career goals include advancing operational oversight capabilities to optimise organisational efficiency.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
36
36
years of professional experience
1
1
Certification
Work history
Accommodation manager
Holcim
Oban, Argyll and Bute
2026.01 - Current
- Ensured compliance with health and safety regulations, maintaining safe environments for guests and staff alike.
- Trained new staff members to ensure consistent service quality.
- Managed budgeting process whilst ensuring optimal resource utilisation.
- Established relationships with local businesses for potential partnership opportunities.
- Maintained high standards of cleanliness, resulting in positive guest feedback.
- Negotiated volume discounts with vendors leading to cost savings.
- Developed staff rota system which improved operational efficiency.
- Coordinated housekeeping teams to maintain fresh linen, towels and cleanliness standards.
- Tested security, safety and fire alarms regularly to uphold safety standards.
- Improved staff retention levels through engaging training, motivational reward schemes and inspiring leadership.
- Liaised with maintenance team to ensure timely repairs, improving guest satisfaction.
Shift manager
Holcim
Oban, Argyll and Bute
2005.05 - 2025.12
- Conducted regular staff meetings, kept everyone updated about company policies or changes therein..
- Streamlined operations by implementing efficient work procedures.
- Improved team morale through effective communication and feedback practices.
- Enhanced productivity through performance monitoring and constructive coaching sessions.
- Recruited new hires to strengthen the existing workforce..
- Optimised shift schedules to improve operational efficiency.
- Assisted employees in resolving workplace conflicts, improved overall team harmony.
- Motivated employees towards achieving sales targets, increased overall store revenue..
- Coordinated with team members for seamless shift transitions.
- Delivered excellent customer service by overseeing staff training programmes.
- Ensured health and safety measures in line with company regulations.
- Trained new hires and set up mentoring relationships to drive team performance.
- Logged daily activities and notable incidents during production shifts.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
- Improved workplace safety to reduce accidents and near-misses.
- Observed worker activities to assess safety compliance and identify enforcement gaps.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Analysed and improved manufacturing processes to cut costs.
- Coordinated activities for team of various manufacturing workers.
- Directed work of labourers and specialist team members to produce quality results.
Logistics manager
Alvance
Fort William, Highland
2003.06 - 2005.05
- Coordinated transport schedules for improved delivery efficiency.
- Implemented cost-saving measures by negotiating with suppliers.
- Organised employee rosters for better manpower allocation.
- Led team meetings to communicate logistics objectives clearly and effectively.
- Managed inventory levels, reducing product wastage.
- Updated inventories with accurate stock movement data for correct, current records.
- Co ordinated deliveries ensuring that when breakdowns occurred in supply chain other options were available
assistant quarry manager
Aggregate Industries
Oban, Argyll and Bute
1990.04 - 2003.05
- Reported regularly on operational performance to senior management, providing valuable insights for strategic decision making.
- Conducted risk assessments prior to any new procedure for safe working practices.
- Liaised with geologists to determine best areas for drilling and blasting, maximising resource utilisation.
- Ensured compliance with environmental regulations by implementing sustainable quarrying practices.
- Undertook regular inspections to maintain quarry machinery in excellent condition.
- Scheduled deliveries of extracted materials to customers, ensuring timely execution of orders whilst maintaining customer satisfaction levels high.
- Initiated emergency response plans during crisis situations, minimising potential harm to staff and property.
- Fostered a positive workplace culture with open communication and team building activities.
- Coordinated blasting activities for effective extraction of rock materials.
- Devised operational strategies to optimise output without compromising on quality or safety standards.
- Improved efficiency by adopting new technologies and automated systems in quarry management.
- Managed site operations ensuring all health and safety guidelines were adhered to.
- Assisted in the recruitment process, screening candidates suitable for various roles within the organisation.
- Addressed grievances from local community regarding noise pollution from quarry operations through proactive communication and problem-solving endeavours, fostering harmonious relations.
- Developed budgets for projects after thorough cost estimation, facilitating financial planning.
- Implemented and enforced health and safety requirements and PPE use.
- Drafted production records and reports, using reported daily performance data.
- Coordinated and adjusted production schedules to meet demands.
- Established and managed department budget to meet demands.
- Oversaw acquisition and installation of new plant and equipment.
- Monitored production output and costs and adjusted resources utilization to minimize expenses.
- Planned extraction sites and developed policies for removal of raw materials.
- Worked with other managers to set production quotas.
- Planned production workflow to achieve forecasted output quality and quantity.
- Contributed to personnel recruiting and selection to build highly effective teams.
- Researched regulatory and statutory requirements affecting mineral extraction operations.
- Increased productivity by streamlining work processes.
- Provided training to staff members on latest industry trends and safety procedures, enhancing their skill set whilst promoting a safer work environment.
- Identified and implemented process improvements to optimize productivity.
- Developed and enforced equipment maintenance schedule to reduce downtime.
- Supervised daily plant operation to proactively resolve quality and production issues.
Education
O Level - History
Lochaber high school
Fort William, HighlandO Level - Arithmetic
Lochaber High School
Fort William, HighlandO Level - English
Lochaber high school
Fort William, HighlandO Level - Geography
Lochaber High school
Fort William, HighlandO Level - Accounting
Lochaber High school
Fort William, HighlandSkills
- Budgeting proficiency
- Hospitality standards awareness
- Technical facility equipment
- Fire safety regulations understanding
- Sustainability practices awareness
- Facility maintenance knowledge
- Risk assessment techniques
- Innovative thinking
- Customer relations
- Health and Safety
- Budget management
- Engaging leadership style
- Hospitality experience
- Manufacturing operations management
- Applicant tracking
- Stock room management
- Dispute resolution abilities
- Food hygiene compliance
- People and budget management
- Strong organisation
- Quarry and food legislation knowledge
- Budget forecasting
- Organisational leadership
- Staff recruitment and training
- Health and Safety regulations
- Conflict management
- Staff training
- Google Workspace
- Operations management
- Housekeeping management
- Fire safety system inspections
- Employee development
- Room and floor inspections
- Process updating
- Staff leadership
- Staff motivation
- Staff management
- Process improvements
- Facilities management
- Operational oversight
Certification
ILM level 2 team leader
ILM level 3 first line manager
SVQ level 2 for process
NVQ level 4 for health, safety and environmental management
MPQC level 4 for geotechnical training
IOSH managing safely
Level 3 food hygenie
Timeline
Accommodation manager
Holcim
2026.01 - Current
Shift manager
Holcim
2005.05 - 2025.12
Logistics manager
Alvance
2003.06 - 2005.05
assistant quarry manager
Aggregate Industries
1990.04 - 2003.05
O Level - History
Lochaber high school
O Level - Arithmetic
Lochaber High School
O Level - English
Lochaber high school
O Level - Geography
Lochaber High school
O Level - Accounting
Lochaber High school