Customer Services Advisor
Bromford
Wolverhampton, West Midlands
11.2021 - Current
- Deliver excellent customer service at all times by proactively going the extra mile to solve and answer customer queries.
- Addressed customer service enquiries quickly and accurately.
- Delivered excellent customer service at all times by proactively going the extra mile to solve and answer customer queries.
- Resolved customer queries over the phone and by email.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Managed incoming calls and customer service enquiries, delivering high-quality service and support.
- Assisted customers in navigating company websites and online services, enhancing user experience.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.