Overview
Work History
Education
Skills
Timeline
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Zoe Parr

Wolverhampton,Wolverhampton

Overview

13
13
years of professional experience

Work History

Customer Services Advisor

Bromford
Wolverhampton, West Midlands
11.2021 - Current
  • Deliver excellent customer service at all times by proactively going the extra mile to solve and answer customer queries.
  • Addressed customer service enquiries quickly and accurately.
  • Delivered excellent customer service at all times by proactively going the extra mile to solve and answer customer queries.
  • Resolved customer queries over the phone and by email.
  • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
  • Maximised customer satisfaction by resolving service issues promptly.
  • Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
  • Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
  • Managed incoming calls and customer service enquiries, delivering high-quality service and support.
  • Assisted customers in navigating company websites and online services, enhancing user experience.
  • Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.

Customer Service Advisor

Lidl uk
Wednesbury , West Midlands
06.2013 - 03.2021
  • Assisted customers with product-related questions, feedback and complaints.
  • Used effective selling, upselling and negotiation skills to increase order value with customer purchases.
  • Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
  • Built rapport with customers through courteous and professional communications.

Education

Diploma of Higher Education - Housing management

Chartered Institute of Housing
01-2026

Certificate of Higher Education - Learning and Development

HR Level 3
wolverhampton
01-2020

Skills

  • Customer service
  • Exceptional customer service
  • Problem resolution
  • Problem-solving
  • Effective communication
  • Team collaboration
  • Multi-tasking
  • Problem solver
  • Empathetic approach

Timeline

Customer Services Advisor

Bromford
11.2021 - Current

Customer Service Advisor

Lidl uk
06.2013 - 03.2021

Diploma of Higher Education - Housing management

Chartered Institute of Housing

Certificate of Higher Education - Learning and Development

HR Level 3
Zoe Parr