Summary
Overview
Work history
Education
Skills
Timeline
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RYAN BASTOW

Swindon,Wiltshire

Summary

My goal is to now pursue a career path away from my hobbies and have a focused approach in learning a new industry where I can both apply and develop my current skills, and provide more room for progression. I am driven individual who adapts well to different working environments. I love talking to people and learning new things, I enjoy pushing myself to be the best I can be. I have no shame in asking for help when I need it.

Overview

6
6
years of professional experience
7
7
years of post-secondary education

Work history

Customer services advisor

Thames Water
Swindon, Wiltshire
01.2024 - Current
  • Handled customer queries via telephone and email, ensuring clear communication.
  • Offered assistance to team members during peak hours, promoting efficiency.
  • Supporting our offshore partners with difficult and challenging enquiries
  • Supporting my team manager by stepping up into a senior leadership role completeing tasks such as quality checks and supporting agents with complaint triggers
  • Provided excellent customer service and meeting customers expectations
  • Recieving great feedback from our customers through our CSAT service
  • Improved customer satisfaction by promptly addressing and resolving complaints.
  • Trained new staff on customer service to maintain high standards of service across the board.

Customer service assistant

Home Bargains
swindon, Wiltshire
07.2023 - 03.2025
  • Working here I put out stock, I always make sure that the shelves are presentable and clean as well as doing it as quick as I can but also making sure I do it correct
  • I help customers with anything they need and always give them the best version of myself, always having a smile on my face and being polite
  • I clean up any messes or hazards around the store to assure everyone safety
  • I make sure to always ask my colleges if they need help when looking stuck or puzzled
  • Provide warm, positive customer care from arrival to departure, encouraging return visits and repeat spending
  • I Deliver exceptional level of service to each customer by listening to concerns and answering questions

waiter

the rat trap
swindon, wiltshire
07.2021 - 07.2023
  • I previously worked as a Waiter at The Rat Trap
  • This entailed with dealing with customers in a fast-paced environment and making sure I deliver meals in a presentable way
  • I would always put myself out there to push my limits and always looking for ways to improve myself and the environment I work in
  • Working as part of a team is crucial in an industry like this and I would consider myself as part of a team leader
  • I always aspire to lead by example to my colleagues as I believe I show aspects of maturity, organisation and professionalism
  • I am always open to listening to criticism and feedback and using that as motivation to become a better version of myself
  • This also requires a high level of customer service, and this aspect is the key factor to my job
  • Building strong relationships with regular customers helps retain business to the company which for me is important as I always look for ways we can improve as a team and as a company
  • As I always begun to develop further into the role, I had been given more responsibility in the pub
  • This involves taking a partial lead in the kitchen by preparing meals from scratch, which involves a big health and safety factor
  • On a daily basis I would continue to use my initiative to solve any problems that may arise with customers
  • The best way I choose to deal with a difficult situation is by diffusing any tension, confusion or frustration on the customers behalf whilst remaining polite and respectful as well as listening to the customer

Paper deliverer

Swindon advertiser
Swindon, Wiltshire
07.2019 - 03.2020
  • Whilst I worked as a Paperboy, I would show signs of efficiency and organisation by ensuring that I stick to a tight schedule and deliver on time
  • Interacting with customers daily helped develop my skills to build relationships and a good rapport with customers
  • The way I would maintain strong relationships is by acting in a polite and well respectful manor to the customers
  • Engaged positively with community members throughout delivery routes, upholding positive company reputation

Education

GCSEs - maths, English literature and language, science, pe, DT food, spanish

Kingsdown School
Swindon, SWD
09.2015 - 07.2020

A-Levels - L3 sports, L3 sports coaching

New College Swindon
Swindon, SWD
09.2020 - 06.2022

Skills

  • Customer service
  • Polite and friendly
  • Customer facing experience
  • Team player
  • Love to learn new things
  • Pushing myself to be the best I can
  • Empathetic in bad situations
  • Communication skills
  • Organised
  • Strong empathy
  • Complaint management

Timeline

Customer services advisor

Thames Water
01.2024 - Current

Customer service assistant

Home Bargains
07.2023 - 03.2025

waiter

the rat trap
07.2021 - 07.2023

A-Levels - L3 sports, L3 sports coaching

New College Swindon
09.2020 - 06.2022

Paper deliverer

Swindon advertiser
07.2019 - 03.2020

GCSEs - maths, English literature and language, science, pe, DT food, spanish

Kingsdown School
09.2015 - 07.2020

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