Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

zoe mcwilliams

belfast,northern ireland

Summary

Caring childcare student with safeguarding awareness, empathy and strong communication from hands-on customer-facing roles. Supports children’s routines, cleanliness and calm responses to needs, using patience and effective listening to build trust with families and help create a safe, welcoming setting.

Overview

1
1
year of professional experience

Work History

Hospitality Worker

hill mount
belfast, Northern Ireland
04.2026 - Current
  • Greeted customers warmly to build rapport and enhance the welcoming atmosphere.
  • Took orders and suggested menu items aligned with guest tastes and preferences, enhancing their dining experience.
  • Managed complaints with calm, clear communication and problem-solving.
  • Maintained high cleanliness standards across establishment, including preparation tables and dining areas, ensuring a pleasant environment for guests.
  • Followed hygiene regulations by sanitising tables, thoroughly washing dishes and cleaning preparation areas regularly.

Hairdressing Assistant

Andrew Mulvenna hairdresser
belfast, Northern Ireland
02.2026 - 02.2026
  • Cleansed client hair using specialist shampoos and provided head massages to enhance relaxation and service experience.
  • Prepared clients for hairdressing services by seating and gowning them to ensure comfort and readiness.
  • Ensured cleanliness of workstations by regularly wiping surfaces, organising tools, sweeping areas, and folding towels to maintain an efficient service environment.

Education

NVQ Level 2 - child care studies

Belfast Metropolitan College
Belfast
01-2028

GCSEs - english, maths, Home economics, business studies, sports and exercise, Art and design, religon

lagan college
belfast
01-2026

Skills

  • Hygiene standards
  • Food and drink running
  • Hospitality and events experience
  • Client care
  • Customer service
  • Salon preparation
  • Multitasking
  • Patience under pressure
  • Effective listening
  • Communication excellence
  • Empathy and compassion
  • Childcare support
  • Safeguarding awareness

Interests

  • hockey
  • football
  • gym
  • art

Timeline

Hospitality Worker

hill mount
04.2026 - Current

Hairdressing Assistant

Andrew Mulvenna hairdresser
02.2026 - 02.2026

NVQ Level 2 - child care studies

Belfast Metropolitan College

GCSEs - english, maths, Home economics, business studies, sports and exercise, Art and design, religon

lagan college
zoe mcwilliams