Zoe Leith
Bo'ness,Falkirk
Summary
Experienced and service-oriented aviation professional with nearly four years of commercial cabin crew experience. Proven track record in delivering exceptional customer service in fast paced environments whilst maintaining the highest safety standards. Seeking to leverage extensive hospitality expertise and dedication to excellence in a private jet cabin crew role, providing discreet and personalised service to high-net-worth individuals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Cabin crew member
Virgin Atlantic
London
2022.11 - Current
- Participated actively in pre-flight briefings, gaining awareness of relevant details about the journey ahead for better preparedness.
- Ensured safety regulations compliance for passenger security.
- Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.
- Administrated detailed reports regarding incidents or medical emergencies encountered during flights promptly and accurately.
Cabin crew manager
Ryanair
Edinburgh
2022.01 - 2022.11
- Coordinated with ground staff to ensure timely departures and arrivals.
- Operated within tight deadlines whilst ensuring superior service quality.
- Conducted cabin crew briefings to ensure smooth operations.
- Facilitated conflict resolution amongst the crew, fostering a positive work environment.
Team leader
Tesco
Edinburgh
2018.06 - 2022.01
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Led shifts and motivated team to drive sales.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
Education
Bachelor of Arts - Fashion Design
Heriot-Watt University
Edinburgh 2018.09 - 2022.05
Skills
- Customer service intuition
- Time Management
- Situational awareness
- Adaptable leadership
- Discreet and diplomatic behaviour
ADDITIONAL INFORMATION
- Willing to travel extensively and internationally as required
- Willing to relocate if required
- Work Authorisation: UK Citizen, eligible to work worldwide
- Professional Presentation: Immaculate grooming standards and professional demeanour
Timeline
Cabin crew member
Virgin Atlantic
2022.11 - Current
Cabin crew manager
Ryanair
2022.01 - 2022.11
Bachelor of Arts - Fashion Design
Heriot-Watt University
2018.09 - 2022.05
Team leader
Tesco
2018.06 - 2022.01