Zoe Chibueze
London
Summary
Proficient in Microsoft Office Suite and cross-platform operating systems, with proven leadership in operations management. Expertise in problem-solving and inventory control to enhance customer satisfaction. Strong organizational and time management skills ensure reliability and punctuality.
Overview
7
7
years of professional experience
Work history
Restaurant Manager
Smokehouse
London
03.2024 - 08.2025
- Oversee daily operations in fast-paced London restaurant, ensuring exceptional service standards.
- Lead and mentor team of front-of-house staff, fostering positive and productive work environment.
- Manage shift scheduling, inventory control, and customer satisfaction strategies.
- Handle escalated customer concerns with professionalism and poise, improving repeat business.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
Front of House Team Member
Smokehouse
London
06.2023 - 03.2024
- Delivered attentive customer service in high-energy dining setting.
- Maintained cleanliness and organisation of front-of-house area.
- Supported team communication between kitchen and service staff.
- Developed knowledge of menus and food handling, contributing to smooth daily operations.
Front of House Staff
Nanny Bill’s
London
09.2022 - 03.2023
- Processed customer orders efficiently.
- Ensured accurate delivery of customer orders.
- Resolved customer complaints effectively.
- Executed daily cash-out procedures with precision.
- Coordinated with other front-of-house staff for efficient operations during peak hours.
Intern
Langham Hall
London
08.2018 - 08.2019
- Assisted in implementation of PeopleHR to enhance HR processes.
Gathered due diligence for clients to ensure compliance with regulations.
Contributed to both Compliance and HR departments, supporting various initiatives.
Education
A-Levels - Mathematics, Chemistry, Economics
Dunraven Sixth Form
London 09.2016 - 6 2018
High School Diploma - Mathematics, English Language, Physics, French, Chemistry, Economics, ICT, Additional Mathematics, Design & Technology
Awesome College
Lagos07.2015
Skills
- Microsoft Office Suite proficiency
- Cross-platform OS experience
- Internet and email skills
- Fluency in English
- Leadership and teamwork
- Effective communication
- Organizational and time management
- Reliability and punctuality
- Inventory control
- Customer satisfaction
- Problem solving
- Operations management
Hobbies and Interests
Enthusiastic and energetic with a sense of humour. Enjoys an active lifestyle, reading, and solving mathematical problems.
Languages
English
Native
French
Elementary
Timeline
Restaurant Manager
Smokehouse
03.2024 - 08.2025
Front of House Team Member
Smokehouse
06.2023 - 03.2024
Front of House Staff
Nanny Bill’s
09.2022 - 03.2023
Intern
Langham Hall
08.2018 - 08.2019
A-Levels - Mathematics, Chemistry, Economics
Dunraven Sixth Form
09.2016 - 6 2018
High School Diploma - Mathematics, English Language, Physics, French, Chemistry, Economics, ICT, Additional Mathematics, Design & Technology
Awesome College
Similar Profiles
Kert HaavistuKert Haavistu
Business owner at SmokehouseBusiness owner at Smokehouse
Damon WaltonDamon Walton
Server at Lucilles Smokehouse BBQServer at Lucilles Smokehouse BBQ
Ava McBrideAva McBride
Food Service Worker at Old South SmokehouseFood Service Worker at Old South Smokehouse
Jeff OlsenJeff Olsen
Commercial analyst at Sportable Technologies LTDCommercial analyst at Sportable Technologies LTD
Jade CraigJade Craig
Product Manager at StreamAMGProduct Manager at StreamAMG