Zoe Chibueze
London
Summary
Proficient in Microsoft Office Suite and cross-platform operating systems, with proven leadership in operations management. Expertise in problem-solving and inventory control to enhance customer satisfaction. Strong organizational and time management skills ensure reliability and punctuality.
Overview
7
7
years of professional experience
Work history
Restaurant Manager
Smokehouse
London
2024.03 - 2025.08
- Oversee daily operations in fast-paced London restaurant, ensuring exceptional service standards.
- Lead and mentor team of front-of-house staff, fostering positive and productive work environment.
- Manage shift scheduling, inventory control, and customer satisfaction strategies.
- Handle escalated customer concerns with professionalism and poise, improving repeat business.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
Front of House Team Member
Smokehouse
London
2023.06 - 2024.03
- Delivered attentive customer service in high-energy dining setting.
- Maintained cleanliness and organisation of front-of-house area.
- Supported team communication between kitchen and service staff.
- Developed knowledge of menus and food handling, contributing to smooth daily operations.
Front of House Staff
Nanny Bill’s
London
2022.09 - 2023.03
- Processed customer orders efficiently.
- Ensured accurate delivery of customer orders.
- Resolved customer complaints effectively.
- Executed daily cash-out procedures with precision.
- Coordinated with other front-of-house staff for efficient operations during peak hours.
Intern
Langham Hall
London
2018.08 - 2019.08
- Assisted in implementation of PeopleHR to enhance HR processes.
Gathered due diligence for clients to ensure compliance with regulations.
Contributed to both Compliance and HR departments, supporting various initiatives.
Education
A-Levels - Mathematics, Chemistry, Economics
Dunraven Sixth Form
London 2016.09 - 6 2018
High School Diploma - Mathematics, English Language, Physics, French, Chemistry, Economics, ICT, Additional Mathematics, Design & Technology
Awesome College
Lagos07.2015
Skills
- Microsoft Office Suite proficiency
- Cross-platform OS experience
- Internet and email skills
- Fluency in English
- Leadership and teamwork
- Effective communication
- Organizational and time management
- Reliability and punctuality
- Inventory control
- Customer satisfaction
- Problem solving
- Operations management
Hobbies and Interests
Enthusiastic and energetic with a sense of humour. Enjoys an active lifestyle, reading, and solving mathematical problems.
Languages
English
Native
French
Elementary
Timeline
Restaurant Manager
Smokehouse
2024.03 - 2025.08
Front of House Team Member
Smokehouse
2023.06 - 2024.03
Front of House Staff
Nanny Bill’s
2022.09 - 2023.03
Intern
Langham Hall
2018.08 - 2019.08
A-Levels - Mathematics, Chemistry, Economics
Dunraven Sixth Form
2016.09 - 6 2018
High School Diploma - Mathematics, English Language, Physics, French, Chemistry, Economics, ICT, Additional Mathematics, Design & Technology
Awesome College