Remi Golec

Restaurant Manager

Banner's Restaurant

London

This encompassed supervising billing, handling payments through cash and handheld sales terminals and assisting customers struggling with temperamental mobile payment applications
I provided support to customers with disabilities in navigating the restaurant layout, assisting with menu comprehension and providing assistance upon arrival and departure from the premises
I actively engaged in resolving customer queries and handling complaints, ensuring amicable outcomes through both verbal communication and email correspondences
I ensured that concerns were addressed promptly and courteously, maintaining a consistently high standard of service while upholding our brand's core values
Written skills
This included promptly responding to customers' emails, giving priority to urgent issues while also addressing long-term requests
Coordinating with the accountant's office, I managed employee payroll-related communication
I effectively liaised with suppliers, ensuring clear communication regarding content and delivery times
Additionally, I corresponded with the local council regarding licensing and health and safety matters, ensuring compliance and adherence to regulations
Interpersonal Skills
I showcased robust interpersonal skills through respectful and collaborative engagements across diverse areas
These interactions involved effective collaborations with various stakeholders, including the front-of-house team, chefs, part-time working colleagues, work experience school children, the remote accountants' office, building maintenance contractors, cleaners, suppliers, musicians performing at events, and filming crews engaged in venue shoots
Engaging with colleagues and customers hailing from diverse global backgrounds has significantly enriched my professional experience
This multicultural environment has offered me invaluable insights into different cultures, allowing me to cultivate lasting friendships while broadening my understanding of our interconnected world
Conflict Resolution
My proficiency in conflict resolution within teams played a pivotal role in fostering a harmonious work atmosphere, ensuring seamless business operations even during challenging situations
Additionally, I adeptly managed situations involving intoxicated customers, skilfully diffusing tension while upholding a safe environment
Attention to Detail
I undertook comprehensive tasks in managing the company's payroll
I meticulously created payroll spreadsheets, conducting daily data entry to ensure accurate payroll records
Constantly vigilant, I cross-checked entries for discrepancies and promptly rectified any issues that arose
My responsibilities extended to preparing final monthly Excel spreadsheets and collaborating closely with payroll accountants to ensure the timely processing of employees' wages
This process involved consistent communication via email and phone calls, fostering a proactive dialogue aimed at streamlining procedures and upholding the financial integrity of the payroll system
Health and Safety awareness
I prioritized the safety and well-being of both customers and colleagues by proactively implementing health and safety measures
As part of this commitment, I completed thorough fire safety training provided by our company and put into action clear safety protocols including prominently marking fire extinguishers and establishing safe escape routes to ensure heightened safety awareness among the team
I also took the initiative to permanently mark steps and low passages and installed clear signage to caution against potential hazards like spillages and exposed cables during building maintenance work
Ability to work effectively under pressure
Throughout my professional journey, I have honed the ability to maintain composure and perform effectively, even in high-pressure situations
This extensive experience has strengthened my capacity to prioritize tasks, meet deadlines, and resolve challenges efficiently while maintaining a professional standard
These experiences underscore my capacity to navigate diverse communication channels while efficiently handling multifaceted responsibilities
I believe these experiences have equipped me to handle roles that require strong communication abilities and effective coordination among diverse groups and scenarios
These experiences highlight my ability to manage diverse challenges and maintain composure in high-pressure scenarios, contributing to positive outcomes in varied settings
Engaged directly with customers, ensuring high satisfaction levels and cohesive teamwork
Oversaw billing processes and managed email correspondence, prioritizing inquiries effectively
Responsible for monthly payroll processing, spreadsheet creation, and verification of data entry
Liaised with suppliers, fostering positive relations while adhering to company policies
Conducted daily data entry for payroll records, cross-checking for discrepancies and rectifying them
Prepared final monthly spreadsheets and coordinated with payroll accountants for timely processing of employees' wages
Supervised and maintained POS systems, optimizing online reservation systems based on company requirements
Utilized inventory software for efficient recording and tracking of stock items
Implemented CRM tools to enhance customer interactions and gather feedback
Monitored government regulations related to employment and food industry standards
Managed the company website, updating content, designing new pages, and integrating necessary plug-ins
Implemented the Stripe payment system and 3rd party applications for enhanced website functionality
Troubleshot hardware on premises, including laptops, printers, and mobile devices
Resolved company Wi-Fi network issues through effective troubleshooting
Set up secure connections for card payment terminals, ensuring a safe payment environment.
Interacted positively with customers, effectively promoting restaurant facilities and services.
Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.

Summary

Overview

Work history

Restaurant Manager

Language School Sales Representative

Office Service Engineer

Education

Telecommunication Engineer - Technical Specialisation

Skills

Certification

Languages

Timeline

Language School Sales Representative

Office Service Engineer

Telecommunication Engineer - Technical Specialisation

Restaurant Manager

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