Minh Anh Pham
London,Hackney
Summary
Dynamic and adaptable professional with a strong background in team building, leadership, and marketing. Proficient in Microsoft Office Suite, including Excel, PowerPoint, and Word. Skilled in accounting, financial reporting, and customer service with a thorough understanding of food safety regulations. Known for a sense of humour and quick learning ability. Career goal: to leverage extensive skills in a challenging role that fosters growth and innovation.
Overview
4
4
years of professional experience
Work History
Restaurant manager
Vietnamese restaurant
London, Hackney
10.2022 - 02.2025
- Conducted inventory checks regularly to maintain stock levels.
- Collaborated with kitchen staff for seamless order delivery.
- Delivered prompt, efficient service to ensure customer satisfaction.
- Ensured cleanliness and organisation of assigned tables for a comfortable environment.
- Worked effectively under pressure during peak hours, ensuring timely services.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Trained new cashiers on store policies and procedures to maintain standards.
- Balanced till at end of day, maintaining accurate records.
- Collaborated closely with store management for daily operations success.
- Maintained clean and organised workspace to ensure efficient service.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Facilitated staff training, resulting in better customer service.
- Supervised project timelines for timely completion.
- Fostered a positive work environment with regular team-building activities.
- Developed relationships with suppliers for better inventory management.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
- Prepared quarterly VAT returns for businesses, ensuring compliance with statutory requirements.
- Conducted thorough research on latest tax legislation, staying updated with changes.
- Streamlined processes for improved efficiency in the accounting department.
- Ensured timely filing of all required tax documents to avoid penalties.
- Provided advice on tax planning strategies for clients, aiding in financial decision-making.
Bubble tea barista
Dingtea
London, Lewisham
06.2023 - 01.2025
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Oversaw daily operations to achieve high productivity levels.
Cafe barista
Costa
Brighton, Brighton and Hove
06.2021 - 08.2022
- Offered personalised beverage recommendations, enhancing customer rapport.
- Collaborated with team members during busy periods improving workflow efficiency.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Performed cash handling duties accurately to maintain financial integrity.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
Kitchen assistant
Gogi Korean restaurant
Brighton, Brighton and Hove
08.2021 - 07.2022
- Prepared ingredients for increased speed of cooking process.
- Peeled, chopped and sliced vegetables as required by recipes, accelerating cooking times.
- Assisted in inventory management to avoid food wastage.
- Followed safety procedures whilst using kitchen equipment to prevent accidents on duty.
- Washed dishes quickly after meals service to free up space in the kitchen area.
- Adhered to health and safety regulations with careful handling of food and equipment.
- Helped implement a new system for organising stock which increased ease of access.
- Performed regular checks on refrigerator temperatures ensuring safe preservation conditions of food.
- Ensured proper waste disposal to maintain a hygienic kitchen environment.
- Maintained cleanliness throughout the kitchen for improved hygiene standards.
- Assisted chefs with meal preparations for smoother service during peak hours.
- Improved kitchen efficiency by assisting in food preparation tasks.
- Assisted in stock rotation, reducing spoilage and wastage of ingredients.
- Kept kitchen areas clean, orderly and well-stocked for smooth service.
- Cleaned utensils, achieving a more efficient work environment.
Education
Foundation degree in business - Business
University of Brighton
Brighton 01/2021 - 08/2021
Bachelor of Business Finance - Financial accounting
University of Greenwich
London 09/2022 -
Skills
- Team building
- Leadership
- Marketing
- Knowledge of Excel, Powerpoint and Word
- Accounting
- Microsoft office suite proficiency
- Customer Service
- Financial reporting
- Food safety regulations
- Adaptable and quick to learn
- Sense of humour
Affiliations
- Drink Making
- Baking
- Communicating
Languages
English
Intermediate
Vietnamese
Intermediate
Chinese (Mandarin)
Beginner
Timeline
Bubble tea barista
Dingtea
06.2023 - 01.2025
Restaurant manager
Vietnamese restaurant
10.2022 - 02.2025
Kitchen assistant
Gogi Korean restaurant
08.2021 - 07.2022
Cafe barista
Costa
06.2021 - 08.2022
Foundation degree in business - Business
University of Brighton
01/2021 - 08/2021
Bachelor of Business Finance - Financial accounting
University of Greenwich
09/2022 -
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