Pawel Kolasa
Mansfield,Nottinghamshire
Summary
Driven professional with talent for communication and customer service. Proficient in resolving customer queries and building rapport, alongside strong sales abilities.
Committed to delivering exceptional customer experiences and driving sales growth.
Friendly Customer Sales Advisor with a knack for building rapport and driving customer satisfaction.
Excelled in upselling and resolving customer issues, contributing to increased sales and improved customer loyalty.
Known for creating a welcoming environment, leading to enhanced client retention and positive feedback.
Overview
9
9
years of professional experience
Work history
Customer sales advisor / Transport Administrator
B TAYLORS and Brother Transport
Huthwaite, Nottingham
01.2024 - Current
- Maintained clean and organised retail environment to enhance shopping experience.
- Upsold additional products, boosting customer satisfaction.
- Conducted regular stock checks to ensure availability of popular items.
- Resolved disputes calmly and professionally to maintain customer trust.
- Provided after-sales support to encourage loyalty and repeat business.
- Demonstrated products effectively, increasing interest from potential buyers.
- Advised customers on suitable products based on individual needs.
- Collaborated with team on promotional events, driving higher footfall.
Customer relations and service director
VOGT TRANSPORT Limited
Mansfield, Nottinghamshire
03.2024 - 01.2025
- Fostered team cohesion through regular feedback sessions and effective communication.
- Negotiated supplier contracts, achieving significant operational cost reductions.
- Led procurement activities for cost-effective resource acquisition.
- Streamlined route planning, increasing on-time deliveries across operations.
- Implemented innovative transport strategies to enhance efficiency.
- Coordinated fleet maintenance, minimising downtime and ensuring reliability.
- Ensured compliance with transport regulations by staying informed on laws.
- Managed conflict resolution procedures, enhancing customer satisfaction.
- Liaised with various departments for coordinated client servicing efforts.
Customer service advisor / Administrative officer
Ministry of Justice
Nottingham
01.2022 - 03.2024
- Guided members of public through court procedures, delivering essential support.
- Managed courtroom equipment to ensure seamless operation during hearings.
- Resolved challenges effectively while prioritising workload in high-pressure environments.
- Enforced movie rating system to restrict underage access to films.
- Informed guests of restroom locations and emergency exits for convenience.
- Sold admission tickets, processed payments, and issued tickets accurately.
- Maintained clear aisles and reported suspicious behaviour to security personnel.
- Cultivated inviting atmosphere to enhance guest experience and alleviate anxieties.
Telesales
West Notts Vision College
Mansfield
11.2022 - 01.2023
- Maintained current knowledge of products to enhance telesales effectiveness.
- Utilised persuasive techniques to convert enquiries into sales.
- Tracked call and sales data to identify market trends.
- Delivered exceptional customer service by addressing queries efficiently.
- Collaborated with team members to achieve shared sales objectives.
- Managed challenging situations calmly, demonstrating resilience and problem-solving abilities.
- Adhered to company policies during outbound calls to potential clients.
- Developed enduring business relationships through personalised solutions.
Customer service advisor
Pendragon PLC
Nottingham
03.2022 - 11.2022
- Implemented protocols for efficient management of customer complaints.
- Streamlined email responses, significantly reducing response times.
- Managed high volumes of calls daily to ensure rapid issue resolution.
- Guided customers through troubleshooting processes with clarity and patience.
- Enhanced client relationships through effective communication and problem-solving.
- Optimised resource allocation during peak hours to prevent long wait times.
- Conducted regular staff meetings, boosting morale and productivity levels.
- Recorded and processed customer data accurately for swift follow-up action.
Customer service advisor
ACE-ABC
Mansfield
01.2020 - 01.2022
- Fostered robust remote communication with drivers, enhancing communication efficiency.
- Monitored and ordered office supplies, ensuring availability of essential items.
- Operated office equipment to guarantee seamless functionality in daily operations.
- Handled sensitive information with discretion, adhering to confidentiality protocols.
- Prepared accurate reports for meticulous record-keeping.
- Coordinated logistics for special events, contributing to successful company functions.
- Organised travel arrangements for efficient business trips.
- Resolved customer queries promptly, improving client satisfaction.
Customer sales advisor
Wilko
Worksop
02.2017 - 01.2021
- Achieved high sales targets through strong product knowledge and customer engagement.
- Resolved customer complaints swiftly, fostering loyalty and repeat business.
- Maintained clean, organised retail environment to enhance shopping experience.
- Demonstrated products effectively, increasing interest from potential buyers.
- Liaised with suppliers to ensure timely delivery of in-demand merchandise.
- Conducted regular stock checks to guarantee availability of popular items.
- Collaborated with team on promotional events, boosting footfall in retail outlet.
- Monitored competitor activities to stay ahead of market trends.
Education
Customer Service LEVEL 3 -
Leicester College
01.2019 -
Understanding of Success LEVEL 2 -
Leicester College
01.2019 -
Health and Safety at Workplace LEVEL 2 - undefined
Leicester College
01.2019 - undefined
Masters Degree - IT SPEC
PJWSTK - Polish Japanese IT University
06.2002 - 09.2007
Employability LEVEL 2 -
Leicester College
01.2019 -
Skills
- Email correspondence
- Sales persuasion
- The order tracking system uses
- Quality Assurance
- Service-Oriented mindset
- Follow-Up procedures
- Online payment system handling
- Calm under pressure
- Social media marketing
- Multilingual
- Marketing
- Accounting
- Public Relations
- Communication proficiency
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Strategic planning
- Leadership
- Customer profiling
- E-Commerce platform use
- Conflict resolution training
- Emotion management
- Retail operations understanding
- Search engine optimisation basics
- Web analytics tools experience
- Target achievement
- Cold calling efficiency
- Financial services regulations awareness
- Email marketing automation
- Returns handling
- Digital sales tools proficiency
Languages
Polish: Native
Proficient (C2)
English: Fluent
Proficient (C2)
German: Intermediate
Intermediate
Spanish: Beginner
Elementary
Japanese: Beginner
Elementary
Russian: Beginner
Intermediate
References
References available upon request.
Hobbies and Interests
Football, Science, Law, Travellings, Linguistics, Audio and Video Editings, Marketing, Music, Movies, Sports, Healthy Diet.
Custom
- Computer Technologies
- Video Editing
- Audio Editing
- Learning new Languages
- Administration
- Astro-Photography and Photography
- Astrology
- Science
- Football
- Music
- Reading Books
Timeline
Customer relations and service director
VOGT TRANSPORT Limited
03.2024 - 01.2025
Customer sales advisor / Transport Administrator
B TAYLORS and Brother Transport
01.2024 - Current
Telesales
West Notts Vision College
11.2022 - 01.2023
Customer service advisor
Pendragon PLC
03.2022 - 11.2022
Customer service advisor / Administrative officer
Ministry of Justice
01.2022 - 03.2024
Customer service advisor
ACE-ABC
01.2020 - 01.2022
Customer Service LEVEL 3 -
Leicester College
01.2019 -
Understanding of Success LEVEL 2 -
Leicester College
01.2019 -
Employability LEVEL 2 -
Leicester College
01.2019 -
Health and Safety at Workplace LEVEL 2 - undefined
Leicester College
01.2019 - undefined
Customer sales advisor
Wilko
02.2017 - 01.2021
Masters Degree - IT SPEC
PJWSTK - Polish Japanese IT University
06.2002 - 09.2007
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