Jake Pocklington
Clay Cross,Derbyshire
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer service advisor
E-ON
Nottingham , Nottinghamshire
09.2023 - 05.2024
- Established positive relationships with clients by going extra mile to build rapport.
- Recorded customer communications to maintain proper documentation.
- Transferred customer calls to respective department or personnel to address specific issues.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Registered and updated accurate customer information on database.
- Offered detailed advice on product and service benefits.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
Delivery Driver
Dominoes
Bulwell, Nottinghamshire
12.2022 - 07.2023
- Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
- Delivered orders in a timely and suitable manner
- Completed deliveries with smile and patient, personalised service.
- Completed and submitted daily operations logs and paperwork for well-maintained delivery records.
- Reported delivery goods and document errors to management, enabling prompt resolution.
Work Experience
The Range
Sutton in Ashfield, Nottinghamshire
10.2022 - 10.2022
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained easy-to-navigate stock room systems, ensuring products were stored and displayed in order.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Updated product labelling and promotional pricing.
- Addressed customer enquiries and concerns, facilitating decision-making and minimising hesitation.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Customer Service Practitioner Apprentice
2020 Vision
Kirkby in Ashfield , Nottingham
05.2022 - 07.2022
- Collaborated with planning, development and production teams to aid product evolution.
- Designed UX product and service solutions to meet business goals.
- Maintained excellent knowledge of emerging multimedia technologies and trends to meet client demand.
- Proofread marketing collateral to guarantee accuracy.
- Maximised brand awareness through targeted marketing strategies.
- Produced engaging written content to optimise websites and social media platforms.
- Worked excellently in a small team to deliver various designs and posters to promote the business as well as develop a website.
Volunteer Helper
2020 Vision
Kirkby in Ashfield, Nottinghamshire
03.2022 - 05.2022
- Improved website navigation with clear and intuitive UX mapping.
- Designed web pages to enhance branding and navigation.
- Oversaw overhaul of content strategy, incorporating findings from new data.
- Managed curation of relevant, engaging content for Twitter and Instagram.
- Participated in weekly brainstorming meetings, contributing innovative ideas for upcoming marketing initiatives and branding efforts.
- Organised marketing plans and programmes to best support business growth and development.
Volunteer Helper
National Video Game Arcade
Nottingham, Nottinghamshire
06.2018 - 07.2018
- Welcomed guests and clients in upbeat and friendly manner.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Understood and adhered to company's health and safety policies.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Education
BTEC - Music Tech
West Notts College
Mansfield, Nottinghamshire09.2020
AS-Level - Criminology
Ashfield School 6th form
Kirkby in Ashfield, Nottinghamshire05.2020
GCSE -
Ashfield School
Kirkby in Ashfield, Nottinghamshire05.2019
Skills
- Outgoing
- Active listening
- Creative thinking
- Live music setups
- Proficient in Guitar, Bass, Vocals
- Music Performance
- Multilingual
- Problem-solving
- Marketing
- Adaptable
- Flexible
- Friendly
Timeline
Customer service advisor
E-ON
09.2023 - 05.2024
Delivery Driver
Dominoes
12.2022 - 07.2023
Work Experience
The Range
10.2022 - 10.2022
Customer Service Practitioner Apprentice
2020 Vision
05.2022 - 07.2022
Volunteer Helper
2020 Vision
03.2022 - 05.2022
Volunteer Helper
National Video Game Arcade
06.2018 - 07.2018
BTEC - Music Tech
West Notts College
AS-Level - Criminology
Ashfield School 6th form
GCSE -
Ashfield School
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