Zidane Albalawi
Bournemouth,England
Summary
Recent graduate with a Bachelor's in International Tourism and Hospitality Management. Bilingual in English and Arabic, demonstrating strong interpersonal skills for effective communication across cultures. Experienced receptionist with a solid foundation in customer service, skilled in addressing diverse client needs. Focused on driving customer satisfaction and operational excellence in hospitality and tourism settings.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Night porter
ETC Collage Resident
Bournemouth, England
05.2025 - 08.2025
- Handled late-night check-ins and check-outs efficiently, providing seamless service.
- Dealt with emergencies calmly which resulted in minimal disruption in services.
- Solved minor disputes amongst guests peacefully, fostering a harmonious environment.
- Responded promptly to guest queries for improved customer relations.
- Acted quickly in emergencies, conducting first aid and CPR when required, ensuring guest wellbeing and contacting emergency services if necessary
Receptionist
Arnawa Company
Alula
06.2018 - 05.2019
- Assisted over 50 visitors daily, ensuring smooth operations and high satisfaction levels.
- Streamlined front desk processes to optimise appointment management.
- Handled inquiries and provided accurate information to enhance guest experiences.
Education
BSC - International Tourism and Hospitality Management
Bournemouth University
Poole 09.2022 - 08.2025
Skills
- Teamwork and collaboration
- Check-In and check-out process
- Night-Time reception
- Flexibility and adaptability
- Customer service excellence
- Multitasking proficiency
Certification
Bournemouth University, UK, BSC International Tourism and Hospitality Management, Graduated student
Certified in First Aid and CPR
Personal Information
Date of birth: 09/07/98
Timeline
Night porter
ETC Collage Resident
05.2025 - 08.2025
BSC - International Tourism and Hospitality Management
Bournemouth University
09.2022 - 08.2025
Receptionist
Arnawa Company
06.2018 - 05.2019
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