NIRANJAN D KALVIKATTE

* Conducted night audit procedures, ensuring accurate financial reporting and system balancing
* Managed front office operations during night shifts, including late check-ins, check-outs, and guest requests
* Prepared and communicated detailed morning brief reports for management and operational teams
* Coordinated handovers with Reception and Food & Beverage departments to ensure smooth shift transitions
* Assisted with bar service, event setup, and operational support for functions and meetings
* Set up and prepared breakfast service, ensuring timely readiness and adherence to hotel standards
* Supported breakfast operations during peak hours, assisting guests and maintaining service quality
* Monitored hotel security, conducted regular property checks, and ensured guest safety
* Handled guest queries and complaints professionally, maintaining high service standards

• Maintained guest rooms and public areas in line with hotel cleanliness and quality standards.
• Ensured timely room readiness to support smooth check-ins and guest satisfaction.
• Conducted cleaning of corridors, staircases, and public areas with attention to detail.
• Reported maintenance issues promptly to ensure operational efficiency.
• Managed linen, supplies, and housekeeping trolleys effectively

• Managed high-volume check-in/check-out operation, ensuring efficient and smooth guest flow.
• Handled room allocations, upgrades, and reservations while maintaining guest preferences.
• Delivered personalized guest assistance, enhancing overall guest experience and satisfaction.
• Actively promoted Marriott Bonvoy membership, contributing to guest engagement and brand loyalty and upsold premium rooms and services
• Resolved guest concerns promptly with effective solutions, maintaining service standards.
• Coordinated amenities for VIPs, birthdays, and anniversaries
• Managed calls through 'At Your Service,' handling in-room dining and guest request effectively.

• Supported front office and housekeeping operations, ensuring seamless guest service.
• Assisted with luggage handling, room moves, and special guest requests.
• Delivered in-room dining orders and arranged VIP amenities.
• Maintained cleanliness of public areas and supported multi-department operations.
• Gained exposure to guest service standards across departments.