Zeinab Fekri
London
Summary
Results-driven and highly adaptable professional with experience across administrative operations, luxury retail sales, and senior beauty therapy leadership. Proven ability to thrive in fast-paced, performance-driven environments while maintaining exceptional standards of professionalism and presentation. Skilled in cultivating team productivity through supportive leadership and strong team-building, alongside building lasting client relationships that drive sales and service excellence. Experience within both global corporations and a family-run franchise business has developed a unique blend of structured commercial discipline, target-driven performance, entrepreneurial agility, and operational accountability. A fast and efficient learner with an ambitious mindset, committed to delivering measurable results and continuous professional growth.
Overview
5
5
years of professional experience
Work history
Office administrator
Canary Properties
London
2024.09 - Current
- Managed customer queries, phone calls, emails, and front of house operations to ensure seamless communication and service.
- Assisted team and management to streamline operations and improve overall efficiency.
- Improved client understanding of the buying process through clear communication and guidance and assisted them in finding suitable properties according to their budget and requirements for successful purchases.
- Coordinated property maintenance by liaising with tradesmen to ensure timely completion of repairs.
- Drafted compelling property descriptions for online listings to attract potential buyers.
- Scheduled viewings for interested buyers, showcasing the best features of each property and actively follow-up with prospective buyers.
Senior Beauty Therapist and Supervisor
Laser Clinics UK - Westfield White City Franchise
London
2022.01 - 2024.07
- Trained junior therapists in advanced beauty therapy techniques, enhancing team skills set.
- Motivated team to maximise sales of treatments, products, and upgrades through upselling techniques, team meetings, and performance incentives.
- Offered advanced treatments to customers including skin peels, light therapy, laser treatments and microneedling.
- Conducted detailed client consultations to assess skincare needs and provided helpful aftercare advice post-treatment ensuring continued benefits at home.
- Cultivated strong client relationships, driving loyalty and repeat business.
- Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
- Ensured compliance with all relevant health and safety legislation in the salon environment, including the maintenance of stringent hygiene standards.
- Enhanced customer relations by promptly addressing and resolving all complaints, providing timely feedback to management.
- Recorded client bookings using Zenoti software at reception, ensuring accurate scheduling.
Sales assistant temp
Apple - Brent Cross Shopping Centre
London
2021.07 - 2021.12
- Acquired in-depth product knowledge rapidly, offering detailed guidance to customers for informed purchasing.
- Encouraged customers to build ongoing relationships with Apple by promoting Apple Care and Business sessions.
- Collaborated effectively with team members to meet sales targets.
- Executed cash transactions efficiently, maintaining precise accounting at end of each shift.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Processed returned or exchanged items and provided refunds to customers.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
Education
LLB Honours - Law
SOAS University of London
London, England 09/2023 - 07/2026
A-Levels -
St Dominic's Sixth Form College
Harrow on the Hill, Harrow 09/2016 - 07/2018
GCSEs -
Kingsbury High School
London 09/2011 - 07/2016
Skills
- Invoicing and billing familiarity
- Client relationship management
- Complaint resolution capability
- Time management
- Strong written correspondence
- Sales reporting
Accomplishments
- Levels 2, 3 and 4 VTCT in Beauty Therapy, plus advanced qualifications in HydraFacials and more.
- 2015 Jack Petchey Speak Out Challenge Finalist
- Cambridge University Latin course certificate.
- Certificate awarded by the British Beauty Academy for eye-lash extensions.
- Repeatedly nominated and won Employee of the month across Laser Clinic's UK branches as well as while working as a Barista at Krispy Kreme in my adolescence.
Languages
English
Native
Arabic
Fluent
German
Beginner
Affiliations
- Reading and writing
- Animal care
- Water sports
Timeline
Office administrator
Canary Properties
2024.09 - Current
Senior Beauty Therapist and Supervisor
Laser Clinics UK - Westfield White City Franchise
2022.01 - 2024.07
Sales assistant temp
Apple - Brent Cross Shopping Centre
2021.07 - 2021.12
LLB Honours - Law
SOAS University of London
09/2023 - 07/2026
A-Levels -
St Dominic's Sixth Form College
09/2016 - 07/2018
GCSEs -
Kingsbury High School
09/2011 - 07/2016